Commercial Bank | How to Access ComBank Digital (2024)

ComBank Digital is the latest online Banking platform of Commercial Bank which comes with state of the art security enhancements, new features to carry out a multitude of banking transactions with added convenience and a new international standard user interface with seamless connectivity across multiple devices.

All Online Banking users of Commercial Bank has been upgraded to ComBank Digital Platform to provide you with added convenience.

How to log in to ComBank Digital

1. You can use your current USER ID & Password to access the new application as well.
2. Select "ComBank Digital" from our Website and click on"Login to ComBank Digital"
3. Key in your login ID in UPPER CASE, (Using Capital letters only).
4. Enter your current password

If you are unable to access ComBank Digital with the current credentials

1. Use the "Having Trouble Login in " option in the log in page
2. Follow the instructions to recover password.

Pre-defined Payments

1. Your Registered Beneficiaries and Bill Paying Details have been successfully migrated to ComBank Digital Platform.
2. These pre-defined beneficiaries would be listed under Templates in ComBank Digital.

Please note that the Bill Payments and Fund Transfer History details carried out by you via the old version is not visible on the new platform.

One Time Password will be delivered only to your Registered Mobile via SMS in future.

ComBank Digital Mobile App

You can download the ComBank Digital Mobile App from the App Store or Google Play depending on your mobile device.

Demo Videos

You could get more information and demo videos from our Web Site and Youtube Channel "ComBank Digital".

If you have inquires or further clarifications, please do not hesitate to contact us via digitalbanking@combank.net.

Frequently Asked Questions

1. Can I use the same User ID and Password I used for Online Banking to log in to the new Digital Banking

Platform?

Yes. If you have been migrated (transferred) to new ComBank Digital Platform, you can use the same User ID and

Password you have been using for Online Banking to access the new ComBank Digital platform.

• User Name - Key in the existing User Name (Used in Online Banking platform) provided by the Bank (in CAPITAL LETTERS)
• Password - Enter the password used in Commercial Bank Online platform (Old Platform).(Case sensitive).

2. I have already self registered to ComBank Digital. How should I log in?

If you have already self registered to ComBank Digital, please use the User ID and the password you have

created when registering to ComBank Digital.

3. I received the following message on my screen. What should I do?

“At least one of the authentication elements you entered was invalid or your account is locked”

First check whether the User Name and Password have been entered correctly (Upper Keys / Lower Keys)

Eg:- If you are a previous Online Banking User who has been upgraded to ComBank Digital, you need to type your

User ID in CAPITAL LETTERS

If you cannot remember, your User ID and Password used previously, please use “Having Trouble Logging in?”

function. (Refer Question 4)

4. How can I unblock / Reset my password?

Self-Unblock facility is available on both Web Version and Mobile App of ComBank Digital.

You can either visit the www.combankdigital.com web site or open your Mobile App and click ‘Having trouble

logging in?’

If you are using a Mobile app and you have logged onto the app previously, first click Login with another user.

Please follow the Steps below

i. Enter your NIC Number and one of your Account Numbers and click Submit.

ii. Enter the registered Mobile Number with the Country Code (+947xxxxxxxx) and click Submit.

iii.Enter the Verification Code sent to your mobile and Click Submit.

iv.Enter the Temporary Password sent to your registered Mobile Number.

v. Enter your New Password as per the Password Policy, re-enter the New Password to confirm and click

Submit.

After confirming the Password Change, you will receive a confirmation on the screen.

5.I have changed my mobile number and registered the new mobile number in Online Banking. Yet I do not get

OTPto my new mobile number. What should I do?

i.If you have provided written request to update your new mobile number in Online Banking platform,

please contact your Branch and request the number updated in ComBank Digital platform.

ii.If you have not submitted a written request to the bank, please submit a request signed by the user/s (in

case of a joint account,signatures of all related parties) to the nearest Commercial Bank Branch, to update

your details.

6.How to download a Cyber Receipt

i.Go to “Self-Management” from top menu bar and select “Online Activity”

ii.Find the online activity you prefer and click on the arrow key in front of the transaction to download the

cyber receipt.

If you are using the mobile app, please use the following steps

Select Profile Icon on the landing page and then click on the “Online Activity” icon at the top of the screen.

For easy retrieval of the Cyber Receipt, “Filters” Options can be used.

E.g.;

• Change Date and type of transaction you wish to download the receipt
• Select transaction type
• If you wish to download a bill payment receipt, please click on the drop-down available in the "Transaction Type" field and select "Bill Payments", and click “Done.”
• Type biller name in the Registered Beneficiary IF further filtering is needed.
• Scroll up / down to select the transaction and Select “Download mark” ( ) to download the cyber receipt to your device.

7. How do you update the contact information?

Please contact your branch for instructions on how to update your contact information and the documents you

need to provide.

8. I have already set up billers and beneficiaries in my Online Banking platform. How can I access them on

ComBank Digital?

I. If you have been upgraded by the Bank from Online Banking to ComBank Digital

If you are accessing Combank Digital through the web site,

• Previously Registered Biller Details and Beneficiary details have been saved as a Template in the ComBank Digital Platform
• Select “Transfer / Payments” and click “Transfers and Payments”
• Click on “Select Payment Type” and select “Choose Template”
• Scroll down to select the desired template from the “Select Existing Template” drop down.

If you are accessing ComBank Digitial via the Mobile App

• Click on “Transfer” option and then click on “Predefined” in the next screen
• Select the desired template to carry out the transaction

II. If you have self registered to ComBank Digital Platform

Your previously registered billers and beneficiaries will not be available in the ComBank Digital platform.

You need to Create templates by using the following steps;

• If you are accessing Combank Digital through the web site, Go to Home Screen --> Self --> Management --> Manage Templates
• Select the Template Type to be created from the drop down use a suitable name to save the Template

OR

• Go to Home Screen --> Payments --> Transfers --> Select Payment Type --> Complete the payment by submitting the OTP
• Tick “Save / Update this transaction as Template”
• Use a suitable name to save the Template

If you are accessing ComBank Digitial via the Mobile App

• You can save transaction details as a template after completing the transaction.
• Go to Payments / Transfers --> Select Payment Type --> Complete the payment by submitting the OTP
• Tick “Save / Update this transaction as Template”
• Use a suitable name to save the Template

9. How can I obtain a receipt for the fund transfer?

Please follow the below steps

i. Laptop / Computer or Responsive web:

Select Self-Management and then select Online Activity.

ii. Mobile apps

Select Profile Icon in the landing page and then click on the “Online Activity” icon in the top of the screen.

For easy retrieval of the Cyber Receipt, “Filters” Options can be used.

Eg;

a. Change Date and type of transaction you wish to download the receipt

b. Select transaction type

c. If you wish to download a bill payment receipt, please click on drop down available in the "Transaction

type" field and select "Bill Payments", and click “Done”

d. Type biller name in the Registered Beneficiary IF further filtering is needed.

iii. Scroll up / down to Select the transaction and Select “Download mark”(↓) to download the cyber receipt to

your device.

10. How can I get all my proprietorship accounts added to my personal Digital Banking platform?

In ComBank Digital platform, proprietorship accounts cannot be combined with personal account.

If you wish to obtain ComBank Digital (Business User) facility for proprietorship account(s), a separate facility

should be obtained by submitting an application to the your Branch

Please click the below link for more information with regard to ComBank Digital functions

https://www.youtube.com/c/COMBANKDIGITAL