1 2011/2012 Ontario Annual Report2 Reports of the Insurance Institute of Ontario Annual Report 13 2 Insurance Institute ...
2011/2012
Ontario Annual Report
Reports of the Insurance Institute of Ontario 2011–2012
2011 – 2012 Annual Report
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Insurance Institute of Ontario
Contents Subscribing National Companies 2011
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Subscribing Ontario Companies 2011
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Officers and Governing Council 2010 - 2011 and 2011 - 2012
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President’s Report
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Minutes of the Annual General Meeting
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Committee Reports Academic Division
12
Professional Division, CIP Society
16
Regional Division
18
Chapter Reports Cambrian Shield Chapter
21
Conestoga Chapter
23
Hamilton/Niagara Chapter
25
Kawartha/Durham Chapter
28
Ottawa Chapter
30
Southwestern Ontario Chapter
32
The John E. Lowes Insurance Education Fund Report
35
Financial Reports Treasurer’s Report
36
Auditor’s Report
37
Financial Statements
38
General Manager’s Report
49
Awards - 2010–2011
52
Evening Class Instructors 2010–2011
57
Graduating Fellows - 2010–2011
58
Graduating CIPs - 2010–2011
59
General Insurance Essentials (GIE) and Continuing Education - 2010–2011
62
Past Presidents
63
Institute Staff
66
Ontario Student Registrations
67
2011 – 2012 Annual Report
3
Subscribing National Companies 2012 Promutuel L’Abitibienne, S.M.A.G. ACE INA Insurance Alberta Motor Association Insurance Algoma Mutual Insurance Company Allstate Insurance Company of Canada Antigonish Farmers’ Mutual Insurance Company Aon Re Canada Aon Reed Stenhouse Inc. Promutuel Appalaches - St-François Aviva Canada Inc. Ayr Farmers’ Mutual Insurance Company Bay of Quinte Mutual Insurance Company Promutuel Bellechasse, S.M.A.G. Bertie & Clinton Mutual Insurance Company Boiler Inspection & Insurance Company of Canada Promutuel Bois-Francs, S.M.A.G. Brant Mutual Insurance Company CAA Insurance Company (Ontario) Canadian Direct Insurance La Capitale, Compagnie d’Assurance Générale Cayuga Mutual Fire Insurance Company Chartis Insurance Company of Canada Chrysler Insurance Company Chubb Insurance Company of Canada CNA, Canadian Operations Coachman Insurance Company Commonwealth Insurance Company Co-operators General Insurance Company/Group Crawford and Company (Canada) Inc. The CUMIS Group Limited Cunningham Lindsey Canada Limited C.U.R.I.E. Dale Parizeau Morris MacKenzie Desjardins Groupe d’assurances générales Promutuel Deux-Montagnes The Dominion of Canada General Insurance Co. Dorchester, S.M.A.G. Promutuel Drummond, S.M.A.G. Dufferin Mutual Insurance Company Ecclesiastical Insurance Office plc Echelon General Insurance Company The Economical Insurance Group ENCON Group Inc. Erie Mutual Fire Insurance Company Le Groupe Estrie-Richelieu Everest Reinsurance Company Factory Mutual Insurance Company Federated Insurance Company of Canada Focus Group Inc. GCAN Insurance Company
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Insurance Institute of Ontario
General Reinsurance Corporation Germania Mutual Insurance Company Glengarry Mutual Insurance Company Gore Mutual Insurance Company Grain Insurance & Guarantee Company The Guarantee Company of North America Hannover Reinsurance Company Hay Mutual Insurance Company Howick Mutual Insurance Company Insurance Corporation of British Columbia Intact Insurance Company Kent & Essex Mutual Insurance Company Kernaghan Adjusters Limited The Kings Mutual Insurance Company Jevco Insurance Company L & A Mutual Insurance Company Lanark Mutual Insurance Company Legacy General Insurance Company Promutuel du Littoral Lloyd’s Underwriters Lombard Canada Group/ Northbridge Insurance Company Lotbinière, S.M.A.G. Lumbermen’s Underwriting Alliance Manitoba Public Insurance Corporation Markel Ins. Co. of Canada/ Northbridge Insurance Company Marsh Canada Limited Mennonite Mutual Fire Insurance Company Metro General Insurance Corporation Ltd. Promutuel Montmagny-L’Islet Motors Insurance Corporation Munich Reinsurance Company of Canada The Mutual Fire Ins. Co. of British Columbia North Blenheim Mutual Insurance Company North Kent Mutual Fire Insurance Company North Waterloo Farmers Mutual Ins. Co. Old Republic Insurance Company of Canada Ontario School Boards’ Insurance Exchange Optimum General Inc. Oxford Mutual Insurance Company PAFCO Insurance Company PARIS RE Partner Reinsurance Company of the U.S. Peace Hills General Insurance Company Peel Maryborough Mutual Insurance Company Peel Mutual Insurance Company P.E.I. Mutual Insurance Company Pembridge Insurance Company The Portage La Prairie Mutual Insurance Co.
Promutuel Prairie-Valmont Red River Mutual Promutuel des Riverains Promutuel Riviere-du-Loup Promutuel Rouyn-Noranda-Témiscamingue RBC General Insurance Company RSA Canada Group Saskatchewan Government Insurance Canada Saskatchewan Mutual Insurance Company Scor Canada Reinsurance Company SGI Canada Insurance Services Ltd. Sirius America Insurance Company South Easthope Mutual SSQ, Société d’Assurances Générales State Farm Insurance Companies Swiss Reinsurance Company Ltd. TD Insurance The Toa Reinsurance Company of America Totten Insurance Group Towers Watson Canada Inc. Transatlantic Reinsurance Company Travelers Canada Trillium Mutual Insurance Company L’Unique, Compagnie d’Assurance Générale Promutuel La Vallée, S.M.A.G. Promutuel Vaudreuil-Soulanges Verchères, S.M.A.G. Wabisa Mutual Insurance Company The Wawanesa Mutual Insurance Company Westminster Mutual Insurance Company Western Surety Company XL Services Canada Ltd. Yarmouth Mutual Fire Insurance Company Zurich Canada
Subscribing Ontario Companies 2011 Advocate Insurance Group Aviva Canada Inc. Ayr Farm Mutual Insurance Co. Beament Green Bill Blaney Insurance Brokers Ltd. Brant Mutual Insurance Company Burns & Johnston Insurance & Surety Services Ltd. CHES Special Risks Inc. CSI Adjusters Ltd. Cambridge Insurance Brokers Ltd. Caradoc Delaware Mutual Fire Insurance Company Caskanette Udall Consulting Engineers Cayuga Mutual Insurance Company The Co-operators (General Insurance Company Cowan Insurance Group Ltd. Crawford and Company Canada Inc. D.A Kurt Insurance Brokers Ltd. Dan Lawrie Insurance Brokers Ltd. Dalton Timmis Insurance Group Donnell Insurance Brokers Ltd. Donovan Insurance Brokers Inc. The Economical Insurance Group Erb and Erb Insurance Brokers Ltd. Farm Mutual Reinsurance Plan Inc. First General Services - Hamilton/Burlington G. Taylor & Associates Insurance Brokers Germania Mutual Insurance Company Gore Mutual Insurance Company Gray Insurance Brokers Inc. The Guarantee Company of North America HMS Insurance & Financial Services Inc. represented by: - MacLachlan Insurance Brokers - Woods, Hodgins Insurance Broker Limited - Giffen-Pierce, Sinclair Insurance Brokers Ltd.
H.L. Staebler Company Limited Halwell Mutual Insurance Company Hay Mutual Insurance Company Hayter Fisher Insurance Brokers Ltd. Howick Mutual Insurance Company J.C. Sutherland Insurance Brokers Inc. John Sutherland & Sons Ltd. Lackner Mclennan Insurance Ltd. Lambton Mutual Insurance Company Madorin Snyder LLP Magermans & Raes Insurance Brokers Ltd. McKillop Mutual Insurance Company McTaggart Armstrong Dewar & Owen Insurance Brokers The Merit Group Insurance & Financial Service Middlesex Mutual Insurance Co. Miller Restoration Mollison McCormick LLP Mumby Insurance Brokers Inc. North Blenheim Mutual Insurance North Kent Mutual Insurance Company North Waterloo Farmers Mutual Insurance Company OTIP/RAEO Insurance Brokers Inc. Ontario Mutual Insurance Association Ontario School Boards’ Insurance Exchange Oxford Mutual Insurance Company Padfield-Nelson Insurance Brokers Paul Landry Insurance Brokers Paul’s Restorations PDS of Halton/Hamilton-Wentworth Pelton Law Portage Mutual Insurance Co. PricewaterhouseCoopers LLP Roth Nowak Insurance Brokers ServiceMaster of Hamilton DR
Smith Petrie Carr & Scott Insurance Brokers Ltd. South Easthope Mutual Insurance Company Stevenson & Hunt Insurance Brokers Inc. Terra Restoration Steamatic Hamilton Tradition Mutual Insurance Company Trillium Mutual Insurance Company Van Allen Insurance Inc. West Wawanosh Mutual Insurance Company Winmar Property Restoration WinMar - Burlington/Hamilton/Milton Yarmouth Mutual Insurance Company
2011 – 2012 Annual Report
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Officers and Governing Council 2011 - 2012 President
Paul Martin, CIP
RRJ Insurance Group Limited
Deputy President
Randy Bushey, CIP
Knox Insurance Brokers Ltd.
Senior Vice President
Linda Wahrer, FCIP
Munich Reinsurance Company of Canada
Treasurer
Donna Ince, CA, FCIP
RSA Group
Secretary
Pat Van Bakel, BBA, CIP
Crawford & Company (Canada) Inc.
Vice President, Academic Division
Wendy Hayden, BA, FCIP, CRM
PBL Insurance limited
Vice President, Professionals’ Division
Heather Masterson, FCIP
HKMB HUB International Limited
Vice President, Regional Division
Monica Kuzyk, FCIP, CRM, FCIP
Curo Claims Services
Past President
Carlos Rodrigues, MBA, CMA, FCIP
North Waterloo Farmers Mutual Insurance Company
Staff
Peter Hohman, MBA, FCIP, ICD.D
General Manager
Mike Divjak, B.Comm, FCIP, CRM
Vice President, Operations, IIC
Dawna Matton, BA, FCIP
Senior Director, Insurance Institute of Ontario
Angela Murray, B.Comm, CMA
Director, Finance
Darlene Hastings
Executive Assistant
President
Randy Bushey, CIP
Knox Insurance Brokers Ltd.
Deputy President
Donna Ince, CA, CIP
RSA Group
Senior Vice President
Pat Van Bakel, BBA, CIP
Crawford & Company (Canada) Inc.
Treasurer
Tim Shauf, BA, CIP
Farmer’s Mutual Insurance Company (Lindsay)
Secretary
Tom Reikman, MBA, HBSc, CIP
Aviva Canada
Vice President, Academic Division
Wendy Hayden, BA, FCIP, CRM
Consultant
Vice President, Professionals’ Division
Heather Masterson, FCIP
HKMB HUB International Limited
Vice President, Regional Division
Monica Kuzyk, FCIP, CRM, ORMP
Curo Claims Services
Past President
Paul Martin, CIP
RRJ Insurance Group Limited
Staff
Peter Hohman, MBA, FCIP, ICD.D
General Manager
Mike Divjak, B.Comm, FCIP, CRM
Vice President, Operations, IIC
Dawna Matton, BA, FCIP
Senior Director, Insurance Institute of Ontario
Angela Murray, B.Comm, CMA
Director, Finance
2012 - 2013
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Insurance Institute of Ontario
President’s Report Paul Martin, CIP “May you live in interesting times.” Certainly this wish has come true for the insurance industry. Later this fall, Ontario will go through a provincial election with the potential to bring changes to the industry’s relationship with government. Federally we have just come through yet another election, resulting in a new look in Ottawa. Changing climate has put our industry on high alert as the incidence of severe weather-related storms continues to escalate both in terms of frequency and severity. Wind and water damage has trumped fire as the peril of the day. Damages have increased notably and with the higher values of electronic equipment and other possessions found in homes today, the average cost of claims has risen sharply. Types of risks are also changing remarkably. I had the opportunity to visit Sault Ste. Marie for their convocation ceremony last fall and witness first hand the growth of solar farms with fields of panel installations reaching for miles, as “The Soo” strives to become the solar capital of North America.
“The new Fellowship Program is delivered largely through online delivery, which means it fits with very busy work schedules allowing students to access the courses whenever it best suits them and from wherever they may be situated at the time.”
As an industry, are we prepared to accommodate the changing nature of the perils our customers are facing and are we finding innovative means of addressing the insurance needs of emerging types of risks? All good questions as we look to the future, and this of course is where a solid education becomes so important for our leaders and insurance professionals of tomorrow. The Institute’s new Fellowship course, Emerging Issues for the Insurance Leader speaks to these very issues. This course examines macro issues currently facing the p&c industry within Canada and globally. Perhaps more importantly the course helps students learn to model the process enabling them to identify future issues impacting the industry as they arise. Emerging Issues is just one of the leading edge courses found in the new Fellowship program which is tailored specifically to the needs of our industry from a business perspective. Additional courses include: Strategy, Leadership, Financial Management and Enterprise Risk Management all with an insurance orientation. Students finish the program with a two-semester work-based project related to the business. These Fellowship courses are the perfect next step for Chartered Insurance Professionals looking to qualify themselves for further advancement opportunities in our industry. The new Fellowship Program is delivered largely through online delivery, which means it fits with very busy work schedules allowing students to access the courses whenever it best suits them and from wherever they may be situated at the time. Web-based courses have also become remarkably popular among CIP students. These are offered in two formats with the first format bringing together students in a classroom setting with students who are connecting online. The second format connects all participating students in a real-time web-based format. Either way, these newer styles of tuition are an excellent means of providing students with the opportunity to complete their studies in ways that work best for them. Through our designation programs, the Insurance Institute provides tremendous value to our industry. In Ontario alone we have more than 19,000 people who are either students or graduates of the Institute representing all sectors of the business including approximately 5,600 brokers, 11,700 insurers, 1500 independent adjusters and others.
2011 – 2012 Annual Report
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President’s Report Continued
The Institute’s reach is particularly evident when you attend our various awards functions across the province. The GTA convocation is the largest with an audience of more than 800, but we also draw strong participation in our other chapters and our smaller locations enjoy well-supported attendance from their communities as well. I had the good fortune this year to participate in our chapter celebrations and present our new graduates with their diplomas. These are happy occasions that celebrate years of hard work, sacrifice and the journey to professional qualification. It was my honour and a real pleasure to be a part of these special moments and I will indeed cherish these memories. Again, I extend my sincere congratulations to all of our new graduates on their accomplishments.
“Our CIP Society also continues to bring good value to its membership of almost 8,000 graduates. Always a highlight of the year, the Society’s one-day symposium provided an engaging line-up of speakers and topics again this year attracting a diverse audience from all sectors of the business.”
The Institute is committed to helping its members succeed in their studies. Our Southwestern Chapter, for example has been piloting a progressive approach to help CIP students who have had difficulty with a particular course. Their “Back on Track” program is intended for students who have been unsuccessful two or more times on an exam and are no longer receiving financial help from their employer. If there is space available in the following semester’s evening class, students are invited into the course at no cost to them, other than the national exam fee. A handful of students have accepted this offer with subsequent success on their exams, which then allowed them to progress further in the CIP Program with their employer’s support. At the same time, the Institute is always looking for ways to partner with other industry organizations in the delivery of education to business. This year we had the opportunity to collaborate with the Ontario Independent Adjusters’ Association (OIAA), to create the Understanding Serious Injury: Adjusters’ Training & Education program; a comprehensive, 8-day workshop-based program specifically designed for adjusters managing the recovery of seriously injured claimants. This program has been well received by members of both associations. Connecting online through the various forms of social media has almost become a way of live for many people, particularly our younger demographic. To ensure that the Institute engages with its members in ways that they prefer, I am delighted to see that the national institute has begun to look seriously at how the institutes will embrace social media. In fact, there are two significant initiatives underway in this regard. First, National is about to begin the process of completely reconstructing its website so that it can act as the hub for all of the Institute’s digital activity. And at the same time, the national institute has engaged the services of the firm, Social Media Group, to guide the Institutes in their journey to adopting and utilizing social media. These are very exciting initiatives that are expected to be completed over the next twelve months. These new tools will enable the Institutes to develop closer relationships with its members and students, enhance communication more broadly and provide better access to Institute, Society and Career Connections programs and services. Career Connections within the Institute has begun to play a significant role in our activities and for the industry, especially in the last handful of years. With its four audiences of high school students, post-secondary students, teachers and educators, and career changers, our team of 243 Ambassadors and Institute staff has been busy getting our message out. Last year, we made 192 classroom presentations at 75 schools reaching more than 5,600 students. Our team also attended 25 career fairs and 49 post-secondary careers-based events reaching more that 99,000 students. This snapshot provides a glimpse into the good work our Career Connections team is doing in Ontario alone. Our CIP Society also continues to bring good value to its membership of almost 8,000 graduates. Always a highlight of the year, the Society’s one-day symposium provided an engaging line-up of speakers and topics again this year attracting a diverse audience from all sectors of the business. The May Starlight-Starbright Gala, sponsored by our Fellows is always a sold-out black-tie event. Many senior industry leaders attend this magical evening and help raise charitable donations, which this year reached $240,000. Most Institute Chapters through their Societies also hold advanced-level seminars for their graduates, host networking events, golf outings and curling bonspiels. All of these are important components necessary to create a positive experience for our graduates.
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Insurance Institute of Ontario
President’s Report Continued
Earlier I mentioned the tremendous value the Institute’s designation programs bring to the industry. Clearly though, the Institute’s value proposition extends well beyond the formal education component of its mandate to all aspects of its work. The very full agenda that the Institute manages means the president’s year in office comes to a close very quickly. A past chairman of the national institute, Robert Landry, encouraged me to become involved with the Ontario institute a handful of years ago. I owe him a debt of gratitude for involving me in what has become one of the most memorable and enjoyable parts of my career.
“I extend my thanks to our many course instructors, seminar leaders, ambassadors, and committee and council members. You help make the Institute what it is today.”
Our organization also owes a debt of gratitude to the many volunteers who selflessly dedicate countless hours and share their knowledge to help those coming behind them. I extend my thanks to our many course instructors, seminar leaders, ambassadors, and committee and council members. You help make the Institute what it is today. My thanks also to the members of our Governing Council. They often volunteer for several years expecting nothing in return, but the satisfaction of helping better the Institute in its service to our members and the industry generally. Please accept my sincere thanks for your support and wise council. Behind the scenes we have a hard-working, well-qualified staff team who help smooth the way for the elected leadership and execute the operational aspect of the Institute. My thanks to you all as well. In closing, I thank you all for the opportunity to serve as your president and extend my good wishes to my successor, Randy Bushey, CIP from the Great White North. Sincerely,
Paul Martin, CIP President
2011 – 2012 Annual Report
9
Minutes of the Annual General Meeting Annual General Meeting of the Insurance Institute of Ontario Wednesday, June 26, 2012 – 11:15 a.m., Insurance Institute of Ontario, Institute Offices, 18 King Street East, Suite 1600, Toronto, Ontario, M4Y 1G3
The meeting was called to order at 11:15 a.m. 1./2./3.
7./8.
Notice of Meeting, Appointment of Scrutineers, Report on Quorum
Report tabled by Pat Van Bakel Secretary, Pat Van Bakel, confirmed that a notice of this meeting was mailed to members in the Spring 2012 “In Ontario” newsletter, in accordance with the by-laws. A Notice of Nominations for election was also displayed in the Institute Office for the required period of time. No additional nominations have been received and it is not necessary to appoint Scrutineers. Pat Van Bakel also confirmed that a quorum was present for this meeting as set out in the by-laws.
4.
Minutes of the Previous Annual Meeting and Any Other Meeting Held Since the Last Annual Meeting
It was MOVED BY: Pat Van Bakel SECONDED BY: Wendy Hayden THAT: the minutes of the Annual General Meeting held on June 21st, 2011 be approved as circulated. . CARRIED.
It was MOVED BY: Randy Bushey SECONDED BY: Pat Van Bakel THAT: the Auditor’s Report and accompanying annual financial statements for the year ended March 31, 2012, be accepted and approved. CARRIED.
9.
Report of Committees and Other Reports and Communications
It was MOVED BY: Pat Van Bakel SECONDED BY: Monica Kyzyk THAT: the reports tabled by the various committees, and approved by the Governing Council at its meeting immediately preceding this meeting, be now accepted as read, with the provision that they subsequently be reproduced in our annual report.. CARRIED.
6.
Report of the President - Report Tabled by Paul Martin
It was MOVED BY: Monica Kuzyk SECONDED BY: Wendy Hayden THAT: the President’s Report be accepted as tabled. CARRIED.
10 Insurance Institute of Ontario
Approval of Acts of Directors
It was MOVED BY: Pat Van Bakel SECONDED BY: Linda Wahrer THAT: all acts, contracts, by-laws, proceedings, appointments, elections and payments enacted, made, done or taken by the Governing Council, Officers and Committees of the Institute, since the date of the last Annual Meeting and the same, be hereby approved and confirmed. CARRIED.
10. 5.
Auditor’s Report and Annual Financial Statements - Report Tabled by Randy Bushey for Donna Ince
Election of Directors of IIO and Governors of IIC and Honourary Members
Randy Bushey tabled the report of the Nominating Committee. The proposed slate of directors and governors have all agreed to serve. It was MOVED BY: Randy Bushey SECONDED BY: Monica Kuzyk THAT: The following councillors be accepted for 2012/2013 Representing the membership-at-large are: Donna Ince, CA, CIP, of RSA Heather Masterson, FCIP, of HUB International Monica Kuzyk, FCIP, CRM, ORMP, of Curo Claims Services Pat Van Bakel, BBA, CIP, of Crawford & Company Canada Paul Martin, CIP, of KRG Insurance Brokers Randy Bushey, CIP, of Knox Insurance Brokers Tim Shauf, CIP, Farmers’ Mutual Insurance Company Tom Reikman, CIP, Aviva Canada Wendy Hayden, BA, FCIP, CRM
Minutes of the Annual General Meeting Continued
and election to Governors to The Insurance Institute of Canada: Randy Bushey, CIP Donna Ince, CIP Pat Van Bakel, BBA ,CIP For Cambrian Shield – Cathy Turcotte, CIP For Conestoga – Brent Hackett, FCIP For Hamilton/Niagara – Michelle Snowdon, FCIP For Kawartha/Durham – Elaine Porter, CIP For Ottawa – Carson Cook, CIP For Southwestern – Tracey Zantingh, CIP CARRIED. 11.
Appointment of Auditors
It was MOVED BY: Pat Van Bakel SECONDED BY: Wendy Hayden THAT: the firm of BDO Canada, LLP, Chartered Accountants, be appointed auditors for the Insurance Institute of Ontario for the current year, at a remuneration to be fixed by the Governing Council. CARRIED.
12.
Any Other Business Which May Properly Be Brought Before the Meeting
Randy took the opportunity to thank Paul Martin for all the work that he has done over the past year. Paul did a tremendous job representing the Institute throughout his tenure attending various functions, greeting graduates, members and stakeholders. Randy expressed the Council’s gratitude for Paul’s ongoing commitment and support. 13.
Termination
It was MOVED BY: Paul Martin SECONDED BY: Monica Kuzyk THAT: the meeting be adjourned. CARRIED. There being no further business, the meeting was adjourned at 11:45 am.
2011 – 2012 Annual Report 11
Academic Committee Report Wendy Hayden, BA, FCIP, CRM EDUCATION CIP Registrations Overall, the 2011/2012 CIP registrations have increased by 18.1% resulting in 483 more students compared to the previous year. The number of students in virtual classes continues to rise in enrollment with an increase of 64.6%, 365 students compared to the previous year. A shift in student registration numbers from Toronto to virtual and in-house for the fall and winter semesters has been identified and the trend will continue to be monitored. Preliminary spring 2012 registrations are strong with an overall increase of 17.6% over the previous year. The following chart provides a comparison of CIP students and classes between 2011/2012 and 2010/2011.
“Enrollment for the one week courses has remained steady from last year with a total of 73 students over 5 classes.”
Toronto In-house Off-Site Virtual Totals
Winter 2012 239 students 10 classes 457 students 28 classes 87 students 7 classes 399 students 13 classes 1182 students 58 classes
Toronto In-house Off-Site One-Week Virtual Totals
306 students 464 students 142 students 40 students 330 students 1,282 students
Fall 2011 13 classes 31 classes 9 classes 3 classes 11 classes 67 classes
Winter 2011 250 students 10 classes 432 students 28 classes 57 students 4 classes 255 students 8 classes 994 students 50 classes
315 students 421 students 77 students 43 students 165 students 1,021 students
Fall 2010 14 classes 28 classes 5 classes 3 classes 7 classes 57 classes
Toronto In-house Off-Site One-Week Virtual Totals
Spring 2011 247 students 12 classes 201 students 15 classes 4 students 1 classes 33 students 2 classes 201 students 7 classes 686 students 37 classes
Spring 2010 207 students 10 classes 240 students 16 classes 30 students 3 classes 30 students 2 classes 145 students 6 classes 652 students 37 classes
Toronto In-house Off-Site One-Week Virtual Totals
Total 2011/2012 792 students 35 classes 1122 students 74 classes 233 students 17 classes 73 students 5 classes 930 students 31 classes 3150 students 162 classes
Total 2010/2011 772 students 34 classes 1093 students 72 classes 164 students 12 classes 73 students 5 classes 565 students 21 classes 2,667 students 144 classes
One-Week Courses Enrollment for the one week courses has remained steady from last year with a total of 73 students over 5 classes. The schedule for the one-week courses has changed slightly for 2012 with the
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Academic Committee Report
addition of the C36 - Building Construction course to the lineup. Instead of two courses offered during spring, there will now be three one-week courses. Northbridge has hired 10 trainees for program for 2012 and registration is open to general membership.
Continued
Virtual Classes Full virtual classes continue to be a success for GTA. They have shown dramatic increases in student enrollment and classes offered from one year to the next. In addition, due to their popularity, the GTA has been able to offer more classes semester to semester, with 13 classes offered in winter 2012 compared to 8 classes in winter of 2011. Overall students have increased by 64.6% compared to the previous year. TD Insurance continues to offer “virtual in-house’ classes to meet the needs of their staff. They ran three classes ran during fall 2011 and three classes were held in winter 2012. These classes are included in the In-house numbers. SEMINAR PROGRAM Success Series Seminars The following chart will serve to summarize the number of Success Series seminars and attendees for the fiscal year 2011-2012 as compared to the previous year.
“Full virtual classes continue to be a success for GTA. They have shown dramatic increases in student enrollment and classes offered from one year to the next.”
April May June July August September October November December January February March Total
2011 Attendees 56 115 88 0 0 116 83 58 44 0 86 82 728
2010 Attendees 98 161 45 53 13 124 43 61 35 78 74 72 857
note that from April - Aug., we had a total of 333 attendees at SABS sessions (271 people in-class and 66 via webinar) Total number of seminars offered April 2011 – March 2012 Total number of seminar attendees April 2011 – March 2012 Total number of seminar attendees April 2010 – March 2011
37 728 857
The following chart will serve to summarize the number of CIP Society PROedge seminars and attendees for the fiscal year 2011-2012 as compared to the previous year. April May June July August September October November December January February March Total
2011 Attendees 9 15 75 0 0 18 0 45 8 82 20 0 272
2010 Attendees 0 11 0 0 0 39 0 0 0 53 27 0 348
Total number of seminars offered April 2011 – March 2012 Total number of seminar attendees April 2011 – March 2012 Total number of seminar attendees April 2010 – March 2011
11 272 130
2011 – 2012 Annual Report 13
Academic Committee Report Continued
“The John E. Lowes Breakfast took place on the morning of October 26th, 2011. The speaker for the event was former Toronto Mayor, David Miller, who spoke on ‘We Can Fight Climate Change and Create Jobs – Here’s How’.”
Summary The results for the seminar program were steady this year with a slight decrease in activity for the SEP program compared to last year and a definite increase in the PROedge series; which was a particular area of focus for the year. A success that should be mentioned was the implementation the Understanding Serious Injury 8-day program which was piloted in GTA November 2011. The pilot program had the participation of 24 attendees who provided valuable feedback that was incorporated for the official launch of the program this past April-May 2012. The next offering is tentatively scheduled for later this fall in the GTA. The implementation of this program involved the hard work and dedication of an extensive list of volunteers and staff members. The team is now working on creating a detailed manual outlining the step by step processes with the purpose of simplifying facilitation at other chapter locations. Considerable focus and effort was put forth during this review period on creating new seminars, specifically with the PROedge series requiring extensive time commitment. It is important to note that the SABS sessions offered in the previous year attracted 333 of the 857 attendees. The GTA seminar program also delivered to the objective of increasing the number of road shows coordinated for Ontario with seven seminars being offered at locations outside of GTA. In addition, they were successful in bringing the Insurance Fundamentals seminar and Effective Business Writing in-house at company locations. CAREER CONNECTIONS There are currently 124 Ambassadors in the GTA area and more are anticipated with the late summer/early fall training sessions. To date GTA has participated in 112 classroom presentations and attended the following for the post-secondary calendar: 48 General Career Fairs, 31 insurance specific events and 13 business specific events. In order to wrap up the year and show our appreciation for ambassadors, a “Toast our Success” event is scheduled for June 20th at the National Club. SPECIAL EVENTS ‘At the Forefront’ Spring Breakfast The spring 2011 “At the forefront” breakfast was held on Thursday, May 12, 2011. Sylvie Paquette, President and COO, Desjardins General Insurance Group was the speaker at the event. Sylvie spoke to “Direct Insurance: An Idea Whose Time Has Come”. The event sold out in record timing with 108 paid attendees. Many attendees remained after the event to speak with Sylvie one on one. John E. Lowes Breakfast Seminar The John E. Lowes Breakfast took place on the morning of October 26th, 2011. The speaker for the event was former Toronto Mayor, David Miller, who spoke on “We Can Fight Climate Change and Create Jobs – Here’s How”. The breakfast was a success with 102 people in attendance including all four of this year’s Lowes Fund recipients. Three scholarships were awarded to Ontario colleges including 2 for Conestoga and 1 for Mohawk. In addition 1 scholarship was awarded to a student of Wilfred Laurier. ‘At the Forefront’ Fall Breakfast The fall 2011 “At the forefront” breakfast took place on Wednesday, November 30th. David A. Crozier, Senior Vice President, Operations at The Economical Insurance Group talked to “Forging A New Path in P&C: Demutualization”. The event had 97 in attendance and generated a surplus of $3,405. Strategic Resource Consultants continued their support by sponsoring the event with a donation of $1,000. Convocation & Awards Night The Toronto Convocation & Awards Night took place on January 26, 2012 at the Metro Toronto Convention Centre. Craig Kielburger was the guest speaker for the event and gave an excellent, motivational and inspirational presentation. The number of CIP and FCIP graduates was similar to the previous year, with 208 graduates attending and approximately 550 guests for a total of 758 paid registrations. Feedback from all in attendance was that this year’s convocation event in particular was exceptional.
14 Insurance Institute of Ontario
Academic Committee Report Continued
At the Forefront Spring 2012 Breakfast The spring 2012 “At the forefront” breakfast was held on Wednesday, May 23, 2012. Louis Gagnon, President & COO of Intact Financial Corporation, was the speaker at the event. Louis spoke to “Building a world-class Canadian P&C Insurer”. The event had strong attendance with 98 paid registrations. Strategic Resource Consultants continued their support by sponsoring the event with a donation of $1,000. Respectfully submitted,
Wendy Hayden, BA, FCIP, CRM Chair, Academic Division
2011 – 2012 Annual Report 15
Professionals’ Committee Report Heather Masterson, FCIP This report highlights the activities of the CIP Society—Ontario to date. Membership The national CIP Society membership is at 16, 326 as of May 31, 2012. Ontario continues to lead membership and presently reflects 48.6% of the total membership with 7,939 members compared to 7,894 members for the previous year. Below is a breakdown of the Ontario membership by Chapter
“GTA offered eleven PROedge seminars attracting 272 attendees in total during the period of April 2011 – March 2012, a significant increase in activity and participation compared to the previous year.”
Chapter Toronto Southwestern Ottawa Conestoga Hamilton/Niagara Kawartha Cambrian Shield Miscellaneous Total
May 31, 2011 4,231 760 602 976 730 381 214 0 7,894
May 31, 2012 4,158 761 614 1,015 736 449 206 0 7,939
PROedge Seminars and CIP Society Networking Events in Ontario The following summary highlights some of the PROedge seminars and CIP Society Networking events offered throughout Ontario Chapters for the fiscal year 2011-2012.. GTA GTA offered eleven PROedge seminars attracting 272 attendees in total during the period of April 2011 – March 2012, a significant increase in activity and participation compared to the previous year. Considerable focus and effort was put forth during this review period as a high percentage of seminars offered were newly created. Seminars to note for this period were “Emerging Liability Issues” with Valerie Sheehy, attracting 36 attendees, “The Industry Trends Breakfast” with Philip Cook, CEO, Omega Insurance Holdings Inc. with record attendance at 82 and “Nuclear Insurance” with Colleen De Merchant attracting 30 attendees. Two PROedge seminars have been offered to date in the 2012/2013 fiscal year attracting 37 attendees. The GTA CIP Society held its annual Symposium on April 6th at the Toronto Board of Trade. The event was an overwhelming success with 170 paid attendees and the day included 14 seminar presenters. It featured two keynote speakers; Alan Deutschman, Leadership and Change Expert and Charles Brindamour, President & CEO, Intact Financial Corporation. The event was concluded with an industry leader panel consisting of John Chippindale, Shawn DeSantis, Sharon Ludlow, Karen Barkley, Lynn Oldfield and Susan Meltzer as moderator. The event made a surplus of approximately $42, 900, which came in well over plan. The FCIP Golf tournament took place at Clublinks’ Wyndance location on September 13th, 2011. The event was sold out with 148 golfers and sponsorship budget was exceeded by approximately $650. A total of $3,500 was raised at the tournament in support of the John E. Lowes Fund. The venue for the wine and cheese event was held at Great Cooks on Eight, a restaurant overlooking Nathan Philips Square and Queen’s Park. Guests watched as one of the chefs demonstrated preparation techniques for spring rolls, one of the hors d’oeuvres served that evening. The response was good with 85 in attendance. Sponsorship was provided by Giffin Koerth, Winmar Guelph / Orangeville, SCM and Caskanette Udall Consulting Engineers. The event was a success and generated a surplus of $4,500.
16 Insurance Institute of Ontario
Professionals’ Committee Report
This year the Fellow’s Reception took place on February 9th, 2012. Two Fellow of Distinction recipients were recognized this year, Carol Jardine and Michael Boyce. The event was attended by 85 members, 15 of which were new FCIPs. A surplus of approximately $1160 was made on this event.
Continued
The CIP Curling Bonspiel was held at the Tam Heather Curling Club in Scarborough on February 29th to coincide with the Insurance Institute’s Education Week. The event was a sold out success with 64 attendees. The event brought in a surplus of $1500. In the new fiscal year the GTA CIP Society held its eighth annual Symposium on April 26th 2012. The event was a success with 113 paid attendees. The day included 25 seminar presenters, and over 10 volunteers. The one day forum featured two keynote speakers; Glenn Foster, Author, The Kinesic Interview Technique and Fabian Richenberger, President, Northbridge Insurance. The day was concluded with the University of Toronto’s Hart House Debating Club. The event made a surplus of approximately $29,000 well ahead of the planned $16, 600 budget. Ottawa Chapter During this reporting period the Ottawa chapter hosted three PROedge seminars and two luncheons attracting 130 attendees. This program saw a significant increase of 37% in registrations.
“There are currently 212 trained Institute Ambassadors supporting Ontario including 22 newly trained representatives. The Ontario chapters have participated in 71 career events at secondary and postsecondary schools and have attended 97 classroom presentations at a secondary level during this report period.”
The Ottawa chapter’s 14th Annual CIP Golf Tournament took place on September 9th with 70 registered golfers. Hamilton/Niagara Chapter The Hamilton/Niagara chapter hosted four PROedge seminars during the 2011-2012 period. A total of 147 attendees participated in the chapter’s PROedge activities. In August, the Hamilton/Niagara chapter hosted its 7th Annual Beach Volleyball Tournament with 16 teams competing. The chapter’s CIP Society awarded a scholarship to a Mohawk student who is completing the insurance diploma program. In addition a contribution was made to the John E. Lowes Scholarship fund. Southwestern Chapter During this reporting period the Southwestern chapter hosted four PROedge seminars and one speaker’s breakfast attracting 155 attendees. The chapter held its annual CIP Society golf tournament at Pine Knot Golf & Country Club in September with 135 participants. They also successfully hosted their annual Indoor Volleyball tournament which was filled to capacity with 16 teams. Conestoga Chapter The Conestoga chapter offered three CIP Society PROedge seminars this year with a total attendance of 45 up from 33 the previous year. With the surplus generated from the seminars the chapter ran a two week radio advertising campaign using three local radio stations. Career Connections There are currently 212 trained Institute Ambassadors supporting Ontario including 22 newly trained representatives. The Ontario chapters have participated in 71 career events at secondary and postsecondary schools and have attended 97 classroom presentations at a secondary level during this report period. In addition several chapters participated in “Feed the Minds of Youth” on November 2nd, 2011 by hosting a breakfast or lunch event in which grade nine students and their parents came together for a presentation about insurance in general, and about careers in the industry. Respectfully submitted,
Heather Masterson, FCIP Vice President, Professionals’ Division
2011 – 2012 Annual Report 17
Regional Committee Report Monica Kuzyk, FCIP, CRM, The purpose of this report is to highlight some of the regional activities during the 2011/2012 fiscal year. The overall financial results have been excellent which is a reflection of the high levels of local activity. A record high number of memberships will mean that a focus of the chapters for the 2012/2013 is to ensure retention and to sustain the positive activity levels. CIP Classes Financially the CIP program ended the year at 30% over planned revenue with expenses successfully held to a 26% increase. These results were strongly fueled by greater than expected attendance in Kawartha/Durham through the success of their weekend warrior classes, Conestoga and GTA’s virtual offerings and the use of the Back on Track program by the Southwestern Chapter. As previously reported, the virtual distribution method continues to grow. In GTA, there was an 18% increase in the spring semester, over the same semester last year. Conestoga class registration is up 26% over last year, which is due partially to the virtual classes, but also their popular weekend warrior format. Approximately 20% of the students attending the virtual classes are dialing in from outside of the local chapter range.
“Ontario has had quite a bit of success using a road show concept which is the opportunity for our members to attend the same great seminar in the location of their choice.”
Southwestern had half of their Back on Track Program students be successful, which is certainly significant enough to continue to offer this grassroots initiatives to repatriate the “lost” students. There has been considerable interest in this program from around the country and its viability is being explored in several locations. Ottawa had a significant year with a 21% increase in total registrants, with a clear move towards classes held at the stakeholder’s location. Hamilton/Niagara has also been varying their class locations and met their annual plan. Cambrian Shield continues managing their geographical challenges with a strong focus on the virtual distribution option. Face to face communication with local stakeholder offices has resulted in courses being offered in new locations, such as Thessalon, Owen Sound and Brantford. Seminars Ontario has had quite a bit of success using a road show concept which is the opportunity for our members to attend the same great seminar in the location of their choice. When all chapters come together we are better able to provide choices that work with the busy lifestyle of the industry professionals. Insurance Fundamentals, Advanced Construction, and Flood and Learn were all run in multiple locations Cambrian Shield uses this method to handle their vast geographical diversity and this year they presented “Canadian Construction Documents Committee’ and “Cross Generational Customers.” The result has been new high in seminar attendance. The Cambrian Shield members now know they can count on our road shows in the spring and fall, and assist with submitting potential topics. Some areas of the province have been focusing on the revitalization of their seminar program and am happy to say that both Southwestern Ontario and Hamilton/Niagara achieved their plan this year. Some of the tactics that were employed were; partnering with other associations, adjusting time slots and format, and surveying their members both through e-mail communication and personally during the Customer Relationship Managers Visits. Ottawa and Conestoga both experienced a blip in seminar activity this year. In Ottawa the slightly lower numbers were expected and planned for. Conestoga is managing their program by reaching
18 Insurance Institute of Ontario
Regional Committee Report
out to the smaller areas of the chapter and with the assistance of the Customer Relationship Manager offered two successful seminars in Owen Sound. Kawartha Durham has been able to grow their overall attendance at each event despite having to cancel one seminar.
Continued
GTA finished the year on plan for both their Success Series and Proedge Seminars. This is a significant accomplishment considering their intense involvement in both the pilot and then the launch of the “Understanding Serious Injury Program: Training and Education for Adjusters” program. This eight day certificate program as been developed to address training gaps that were identified as a result of the most recent legislative changes in Ontario. The program is scheduled to be offered 5 times in various locations in 2012/2013 and we are extremely grateful for the support and partnership of the Ontario Insurance Adjusters Association. Licensing Courses continue to be offered across the province at all levels in every location except the GTA. Numbers of registrants are down slightly which we are told is in line with the flat growth in the broker community. In contrast to that our other than Life (OTL) examination function continues to grow as the direct writer companies have continued development. Events The Chapters of the IIO and the GTA are always looking for ways to support and provide networking opportunities for our members. These events take many forms and we continue to listen to the ideas put forward by our members to keep it fun and fruitful. For example volleyball has great success in Hamilton/Niagara and Southwestern and so this is being planned for Kawartha/Durham in the upcoming year. The ever popular golf happens in GTA, Ottawa, and Southwestern. Curling is showing a surge with GTA hosting their regular event and Conestoga partnering with both the Insurance Brokers Association of Waterloo and the KW Ontario Insurance Adjusters Association OIAA. Cambrian Shield expanded their curling to two locations instead of one.
“Speaker’s events were held in GTA, (At the Forefront) Southwestern, Hamilton/Niagara, Conestoga and Ottawa. We are pleased to note that while each presents a varied topic and format, they are all well attended”
GTA’s Wine and Cheese event had the largest attendance yet with 85 guests, and their annual Fellows night honored not one, but two worthy candidates with their Fellow of Distinction award. In Hamilton/Niagara they held a special wine and cheese event to celebrate their local leadership award winner Glen Gibson. Speaker’s events were held in GTA, (At the Forefront) Southwestern, Hamilton/Niagara, Conestoga and Ottawa. We are pleased to note that while each presents a varied topic and format, they are all well attended and received. Many of our industry professionals are volunteering to participate in these events. GTA also held the annual fundraising breakfast for John E. Lowes and presented scholarships. Three scholarships were awarded to Ontario colleges including 2 for Conestoga and 1 for Mohawk and 1 scholarship was awarded to a student of Wilfred Laurier University. The continued support of this fund is key and we have experienced significant growth from the local’s chapters this year. Thank you to those who are participating in keeping this fund rejuvenated so that scholarships can continue. National Education Week The IIO participated in the 4th annual N.E.W. with the provincial wide essay contest, coffee calls and the expanded version, “information sessions”, Several of the chapters are looking to repeat these types of local visits at the end of the summer to inform potential students about our fall programs. Convocations Our premier event is still our annual convocations that occur across the province. Ottawa and Southwestern hold their celebrations in November each year and Cambrian Shield takes the celebration to their grads with a series of dinners. Craig Keilberger from Free the Children was the guest speaker for GTA in February. Across Ontario 1500 people in 7 locations celebrated the CIP and FCIP designations this year. Marketing and Relationship Management Communication to our members has had a great transition over this fiscal year. The local chapters are relying more heavily on the weekly e-blast for a harmonized approach to communicating to
2011 – 2012 Annual Report 19
Regional Committee Report
our members. Local templates compliment the general Ontario communication and are used by each chapter to highlight a specific item of interest to members in their area. Individual chapter newsletters and the In Ontario continue to be of vast importance when connecting to our members in a way that they would like to be communicated to.
Continued The Customer Relationship Managers have analyzed, presented to, established the need of and communicated our products to, many of our members over the year. One of our team, Robert Munford has taken a new position in the programs area of the IIC and so we are pleased to welcome Michelle Jennings to the IIO in the role of Customer Relationship Manager. The Kawartha/Durham Chapter is now receiving staff support through the GTA Chapter Coordinator, GTA Manager and Senior Director. Respectfully submitted,
Monica Kuzyk, FCIP, CRM Vice President, Regional Division.
20 Insurance Institute of Ontario
Cambrian Shield Chapter Report Cathy Turcotte, CIP COMMITTEE ACTIVITIES Education Across the region, the CIP program has maintained a low, but steady trend of activity – usually a class runs in the fall and winter semesters in Sudbury. Two courses were planned this year with a target of 12 students. Our fall course in Sudbury ran with 8 students. Unfortunately, after surveying the students for the winter term, no discernable consensus was found for a winter term class in Sudbury. The program was supplemented this year by three unplanned in class courses that were run in Thessalon for a group of employees at Algoma Mutual Insurance. A total of 21 students were registered over these three classes. For those communities where it has not been possible to run an in-class course, members are made aware of the virtual classes each semester running across the province. Seminars
“In a good year for the seminar program, the Chapter met the annual activity plan. Originally, seven half-day seminars and two licensing courses were planned, targeting a total of 111 attendees. We successfully ran all seven seminars and two licensing courses with a total of 124 attendees.”
In a good year for the seminar program, the Chapter met the annual activity plan. Originally, 7 half day seminars and 2 licensing courses were planned, targeting a total of 111 attendees. We successfully ran all 7 seminars and 2 licensing courses with a total of 124 attendees. Each event averaged 12 participants, so we are confident a large percentage of our membership was actively engaged with the Chapter this year. In the spring, we were very pleased to offer a “Cross Generational Customers” session in two locations and as a webinar for 2 more locations in May. We also offered sessions on “Canadian Construction Documents Committee - CCDC’ in September in Sudbury and North Bay and reprised this session for Thunder Bay in November. The two licensing courses saw a slight decrease in registrations, for a total of 17 students, compared to 18 the previous year. The course has a great reputation, and gives our Chapter the opportunity to build lasting relationships with the successful students. Seminar expenses were lower than budget despite continuing to have presenters that require travel expense fees. We were able to control expenses by negotiating better venue pricing. Finance At the end of the fiscal year, the Chapter held a surplus of $8,920. The CIP program had a surplus of $2,519. The Seminar program was successful in terms of activity, which brought in $30,595 in revenue. We were also able to control expenses somewhat, to a total of $25,358, despite having used more presenters with travel costs. This resulted in a $5,237 surplus for the program. Other Revenue and Expenses were slightly behind budget, mostly due to a slightly lower attendance for the North Bay bonspiel event than budget. Convocation We had an exciting and challenging year in hosting graduation ceremonies – for the graduate in Sault Ste Marie, three representatives from council arranged a dinner, which colleagues and friends came out to support.
2011 – 2012 Annual Report 21
Cambrian Shield Chapter Report
In Sudbury, we held a luncheon where four more of our graduates were invited. Unfortunately only one of the four graduates were able to attend with a few members of our council there to help celebrate her accomplishments.
Continued
Looking ahead to next year, we are fortunate to have at least 7 graduates for the upcoming convocation year. This represents the Chapter’s largest graduating class in quite some time and should allow us to hold a bigger event than in previous years. Career Connections Ambassadors from our Chapter attended the Nippising University career fair in February hosting a booth on behalf of the Institute. The turn-out for this session was reported to be very good and our booth location was quite prominent.
“The Chapter is also working with the IIC to plan a strategy for both career fairs and class room presentations for the next year.”
The Chapter is also working with the IIC to plan a strategy for both career fairs and class room presentations for the next year. Special Events In October, we held our 8th Annual Bonspiel in North Bay. We had slightly fewer curlers this year, with 77 attendees, which still represented a significant success for the Chapter. In April, we also held our first ever Curling Bonspiel in Sudbury. We had 71 attendees for this event and it too represented a great success for the Chapter. Membership At the end of the fiscal year, the Chapter had 447 paid members. At the same time last year we had 432 members. We are currently ahead of our membership year end total of 432 from May 31, 2011. Our Chapter total includes 205 CIP Society members. Respectfully submitted,
Cathy Turcotte, CIP Chapter Chair
22 Insurance Institute of Ontario
Conestoga Chapter Report Brent Hackett, FCIP, CIOP, EGA Our 44th year of operation saw us surpassing many milestones. It was a record breaking year for membership growth, revenue growth and surplus returned to Ontario. This year we moved to new premises with three classrooms, an office, reception area and kitchenette. Our members have complimented us on our new site and appreciate the available ample free parking. EDUCATION
“Our basic licensing program continues to produce excellent results for our attendees with many sessions seeing over a 90% pass rate.”
We held 58 courses over the spring, fall and winter semesters with 770 students participating in the program up from 693 last year. We held courses at The Co-operators in Guelph, OMIA in Cambridge, Crawford & Company Inc. in Kitchener, The Economical Insurance Group in Waterloo, Gore Mutual in Cambridge, OTIP/RAEO in Waterloo, and at the Chapter Office. The success of our weekend, virtual and at company courses under scores the importance of addressing the changing needs of our adult learners. While evening college courses are no longer running, our commitment to our local Business of Insurance full time program at Conestoga College remains strong. The Conestoga Chapter is represented on the Advisory Board of this program and we will continue to look for ways to build relationships between the Institute and the College. This is an important relationship as we continue to look for ways to attract and retain talent within our insurance industry. We appreciate and highly value the many local insurance professionals who are willing to serve as instructors for our courses. We are also very grateful for the many others who volunteer to proctor exams. Special thanks to Jennifer Leslie, Susan O’Neill and Lois Robinson at The Co-operators, Paula Culbert at Trillium Mutual, Christine Senior and Susan Baker at OMIA, Christine Evans and Shelley Sutton at OTIP/RAEO, Katharina Fletcher at The Economical Insurance Group, Catherine LeClair at Gore Mutual, Kevin Williamson at Belfor Restorations and Jennifer Virley at Crawford who co-ordinate the courses and/or exams at their facilities. Special thanks as well to The Co-operators, Belfor Restorations, The Economical Insurance Group and Trillium Mutual who provide our off site exam centers. SEMINARS Over this past year we have held 24 seminars including basic licensing courses, advanced licensing courses, full-day and half-day seminars. This was up from 18 last year. Overall we had 257 attendees at our seminar programs down from 328 the prior year. Our basic licensing program continues to produce excellent results for our attendees with many sessions seeing over a 90% pass rate. We have made a concerted effort to offer seminars outside of KW and we are pleased to advise that on April 26, 2011 we successfully held a seminar, “Influencing Difficult People” in Owen Sound. We further successfully held Building A Higher Performance Team in September. Through his efforts Peter Hood, canvassed local firms to determine their needs and how we could help. The turnout was very good and the feedback was excellent. We will continue to look for opportunities to expand our offerings to the entire membership of the Conestoga Chapter in the year ahead. CIP Society We had 3 seminars this year, specifically targeted to the CIP members. Total attendance was 45 up from the 33 attendees we had last year. FINANCE On a financial level this has been a very strong year for the chapter. We generated a significant surplus in excess of $120,000. We are very fortunate to have as our Treasurer Richard Reiner, CA., CIP. Despite his busy schedule, Richard provides invaluable assistance to our chapter.
2011 – 2012 Annual Report 23
Conestoga Chapter Report Continued
CONVOCATION Our Awards Luncheon was held Thursday February 23, 2012 at the Waterloo Inn in Waterloo. The leaders of the local Adjuster and Broker Associations were in attendance at the Convocation. These leaders spoke about the positive impact of the CIP designation in their careers and encouraged the students to commit to life long learning. Two hundred and eighty attendees were on hand to celebrate the achievements of our graduates and award winners. Our thanks to our special guests, Paul Martin, CIP, President of IIO and Peter Hohman, MBA, FCIP, ICD.D, President & CEO of IIC, for attending our ceremonies. CAREER CONNECTIONS Our Ambassadors were very busy over the last year. We had representation at a number of elementary school presentations and one elementary school career fair. We had representations at several secondary school presentations and two secondary school career fairs. Over 4000 elementary and secondary school students were in attendance at these events.
“We are very pleased to report membership is up yet again. Chapter membership grew 6.7% to a total of 2402 members.”
We also attended career fairs and classroom presentations at the post secondary level. Approximately 2000 students attended these events. In November we participated in the Feed the Minds of Youth campaign The event was the first held at our new office. Chris Hill of Erb and Erb and Peter Barlow of The Economical Insurance Group not only shared their career journeys but helped the student experience first hand what brokers, underwriters and adjusters do on the job. We had 8 students and 7 parents join us for the event.. SPECIAL EVENTS Our speakers’ luncheon, held on November 16, 2011 was a success. The speakers: Bob Tisdale and Glenn McGillivray, drew a crowd of just under 100 to hear them talk about the Impact of Technology and a Flood Insurance Plan for Canadians. In March, the Conestoga Chapter in partnership with the KW Ontario Insurance Adjusters Association and the Insurance Brokers Association of Waterloo hosted a fundraising bonspiel at the Westmount Golf and Curling Club. The bonspiel sold out and over $3000 was raised for the United Way. Our annual general meeting is scheduled for June 27, 2012. MEMBERSHIP We are very pleased to report that chapter membership grew 6.7% to a total of 2402 members. COMMUNICATIONS In the spring we completed a successful subscription campaign during which we raised over $11,000 in donations from 32 local companies. CIP SOCIETY We again ran a two-page co-op ad feature in the KW Record to recognize our program graduates. With the surplus generated from our seminars we ran a two week radio advertising campaign using three local radio stations. GENERAL We just finished another very productive term. None of this would be possible except for the exceptionally dedicated insurance professionals that serve on our board. Many thanks to: Heidi Sevcik, Christine Fizell, Richard Reiner, Monica Kuzyk, Kyle Urech, Lisa Wetzler, Julie Manske , Melanie D’Amico, Bob Foster, and Sonny D’Agostino for all their hard work over the past year. Respectfully submitted,
Brent Hackett, FCIP, CIOP, EGA Chapter Chair
24 Insurance Institute of Ontario
Hamilton/Niagara Chapter Report Pino DiTullio, CIP, CRM As I complete my term as chairperson of the Hamilton/Niagara Chapter, I would like to express appreciation to the members, council, staff of the local chapter and the Institute in Toronto. With everyone’s support, my experience on council has been wonderful. The opportunities I have had (through the Institute) over the past two years have allowed me to meet individuals from all sides of our industry. Folks I may never have crossed paths with. I encourage every member to become involved with their local chapters. The volunteer opportunities are endless! At this time, our chapter has 1758 members. I’d like to see more of these members involved. COMMITTEE ACTIVITIES Education
“It is with extreme excitement that I report on the Hamilton/Niagara Chapter seminar activity for the past fiscal year. During this term, we successfully hosted nine seminars. Once again, we offered a variety of topics offering training to all avenues of our industry.”
The local chapter hosted 28 CIP classes (total 324 students). Our chapter is pleased with the activity within the CIP Academic area. This number includes 76 students who registered for C11 —Principles & Practices of Insurance – the future of our program! Classes were held at the chapter and at numerous industry offices (Aviva, Portage Mutual, TD, Hope and Harder Insurance Brokers, Brant Mutual and State Farm). We appreciate the support we have received from our industry with respect to hosting classes outside of our chapter location. We also appreciate the support we have received from our team of instructors. We have a very diverse group of instructors all well trained and ready to share their knowledge. . During the 2011-12 term, some national examinations had to be held a various locations due to construction at Mohawk college. We wish to thank our students for their patience during this time. Now that construction is completed, the exams have returned to Mohawk College. The facilities are reasonably priced and accessible for all students. The chapter continues to see over 450 students writing each term. In Niagara, we have used the board room at “Bertie & Clinton Mutual”. We thank the various examination monitors for donating their time during exams. As a graduate, if you are interested in monitoring, please contact our chapter office. It is much more fun being on the “other side” of the desk! CIP Society – Professional Seminars Our chapter hosted four (4) seminar events under the “Pro-Edge” title during the 2011-2012 term. A speaker’s luncheon in Niagara was hosted in May with Mr. George Cooke updating Niagara industry professionals. In December, Mr. Bob Tisdale stressed the industry’s side of “drinking and driving” (held in conjunction with MADD). 147 people participated in the “Pro-Edge” series. Academic - Seminars It is with extreme excitement that I report on the Hamilton/Niagara Chapter seminar activity for the past fiscal year. During this term, we successfully hosted nine (9) seminars. Once again, we offered a variety of topics offering training to all avenues of our industry. Seminars were hosted in Hamilton and in Niagara. Again this year, we partnered with the OIAA Niagara Chapters to host joint a successful seminar. The event this year, “Are you Smarter than a Fraud Artist” attracted 30 people. If you attended (or sent a staff member) to a seminar this year, thank you! We look forward to seeing you again this year!
2011 – 2012 Annual Report 25
Hamilton/Niagara Chapter Report Continued
Finances The Hamilton/Niagara Chapter is pleased with the financial results for the 2010-2011 term. We are pleased to return an excess of $59,398 ($55,131.00 – Academic and $4,267.00 – CIP Society) to the Institute of Ontario. This amount is approximately $22,398.00 over our original budget! Thank you to Tom Corner, our chapter Treasurer who worked very closely with our manager, Dawn on this success. For a full report of the financials, please see the financial reports. If anyone should wish a further explanation, please feel free to speak with our manager. Convocation Our 32nd Annual Awards dinner & Trade Show was hosted on Thursday, February 16th, 2012 at Michelangelo’s Banquet Centre. At the dinner, we celebrated the achievements of 35 CIP and 9 FCIP graduates. 128 people were in attendance including Peter Hohman, Dawna Matton and IIO President Mr. Paul Martin.
“Our relationship with Mohawk College continues to grow. The chapter is pleased to work with the college and is proving to be a benefit to the insurance industry.”
Special awards included: Economical Award – Top Graduating CIP – Brian Greaves Crawford Adjusters Canada Award – Runner up to Top CIP – Sindy Houle OIAA Hamilton Award – Top Fellow Graduate – Jeff McClymont David McLauchlan Memorial Award – Dan Lawrie Clannad Award – Christine Lanigan Career Connections During the 2011-2012 term our chapter continued to reach out to school boards and made a number of presentations and attended numerous career fairs. Thank you to our volunteers. Our chapter participated in the National “Feed the Minds of Youth” event in November with over 26 individuals attending. The chapter also made arrangements for “lunch boxes” of this program to be distributed to a number of offices. This event is now known in our area and employers look forward to including it as a part of their “Take our Kids to Work” adventure. Thank you to our guest speakers; Alyson Harper, Matt Lowry and Carlotta Bown. CIP Society - Social In August, our chapter hosted our 7th Annual Beach Volleyball Tournament. The tournament is unique to our area and continues to be a huge success. This year 16 teams competed (112 people) in two (2) divisions (competitive and recreational). The afternoon saw industry camaraderie, team challenges and some great playing. The chapter’s CIP Society continued with a scholarship at Mohawk College. The scholarship is presented to an individual who is completing the insurance diploma program at the Mohawk College. At various events, a 50/50 draw was hosted to raise funds. Congratulations to Mr. Brandon Pomfret the recipient of the award. We wish Brandon much success with his new career. A donation was also made to the John E. Lowes Scholarship Fund. Miscellaneous The Hamilton/Niagara Chapter was very pleased to have “Established Leader Award” presented to our local member – Mr. Glenn Gibson. To acknowledge Mr. Gibson’s award, a “by invitation” event was hosted at Ridge Road Estate Winery on Wednesday, February 29th. At this event, industry friends and family celebrated Mr. Gibson’s achievements. Congratulations Glenn – you’ve made us proud. Our relationship with Mohawk College continues to grow. The chapter is pleased to work with the college and is proving to be a benefit to the insurance industry. Many students graduating from the College have also completed numerous CIP credits. We continue to be very proud of the relationship that has been created between the College and the Chapter.
26 Insurance Institute of Ontario
Hamilton/Niagara Chapter Report
The local chapter office is constantly busy with activity. The office is a designated RIBO examination centre and Alberta licencing centre with exams being offered on a regular basis. Many local industry organizations also rent our facilities for a variety of activities.
Continued
Our subscription campaign was a success with over $7,488 generated from our subscription campaign. Thank you to our industry supporters.
“With the success of our CIP Society program, funds were provided for an advertising program. Four full page advertisem*nts promoting the CIP designation were placed in local business magazines and the newspaper.”
Our chapter was pleased to participate in the National Education Week hosted by the Institute. During this week, our chapter hosted “RIBO, Level 2 Management Course”. The opportunity to offer this course outside of GTA was well accepted with an amazing 100% pass ratio. A number of visits to various offices promoting the Insurance Institute’s programs were also made. With the success of our CIP Society program, funds were provided for an advertising program. Four full page advertisem*nts promoting the CIP designation were placed in local business magazines and the newspaper. The Insurance Institute is involved in a wide range of activities. When I joined the council in Hamilton, I had no idea all the avenues the Institute is involved with. The past two years have been wonderful learning experience for me. Most recently, we have seen harmonization throughout the province of Ontario with the Institute. This has allowed us to take a more holistic view of our work at the Institute. As I step down as chair, I welcome Michelle Snowdon to this position. Her spirit will definitely take our chapter to the next level. I also wish all Institute members much success with their career. My final word... ”get involved”. Respectfully submitted,
Pino DiTullio, CIP, CRM Chapter Chair
2011 – 2012 Annual Report 27
Kawartha/Durham Chapter Report Jackie Murison, CIP COMMITTEE ACTIVITIES Education The Kawartha/Durham Chapter experienced a very strong year in terms of CIP registrations, beyond the expectations of both council and budget. We had planned to run 8 classes with an average of 13 students in each, for a total of 104. The spring semester began with only 2 courses running, with a total of 23 students. This was followed by a great response in the fall with 3 classes totaling 54 students and winter semester, with 4 classes running and a total of 71 students. Overall, we offered 11 courses, 9 ran with a total of 148 students.
“CIP program revenue of $56,509 created a very healthy surplus of $11,986 and was ahead of previous YTD which was not expected because last year was also a banner year.”
This success can be pinpointed to three key factors – firstly, the continuing popularity of our “Weekend Warrior” offerings – once again we ran one each semester, with an average of 20 students in each class. The individual instructor leading the courses has to take a significant portion of the credit, as our Chapter Manager continues to receive specific requests for her to return to the Chapter. The second factor was the number of new hires at Intact Insurance in Ajax. The large Intact office has been at the core of our Durham region success for a number of years, and they contributed significantly to a C11 class with 24 students which is good news that so many students are starting their CIP. In addition, their more experienced staff members continued to register in other course offerings. Thirdly, increased marketing efforts and subsequent awareness of course offerings can be credited with having an impact – we have students traveling to weekend warrior courses from all corners of the Chapter. Seminars - Academic The plan was to run 6 events and 5 ended up running. The June “Flood & Learn” workshop had 20 registrations and 28 attended the Belleville full day seminar “Products and Premises Liability” in November. In the new year we hosted 21 people for the “Advanced Construction” half day seminar and then 32 registered for our seminar “Digital Dirt – What the Internet Says About You” that we ran in conjunction with our Convocation in February. Unfortunately we had to cancel the “Insurance Fundamentals” seminar scheduled for March during National Education Week. Of the 4 seminars that ran we had a great attendance with an average of 25 people per session. Our licensing program has also experienced a decrease in attendance and demand. We offered if twice but only one session ran. 10 people attended the session in January. It has proved a struggle to ensure these courses break even, so going forward, unless the demand increases, we will only offer this course once a year. Overall, the SEP plan was to cater for 90 attendees during the year, and the actual total was 111. Even though we didn’t meet budget for activity, we certainly met it for attendees. Finances By the end of the fiscal year, the Chapter produced a healthy surplus of $12,660, ahead of budget by $6,000.
28 Insurance Institute of Ontario
Kawartha Chapter Report
CIP program revenue of $56,509 created a very healthy surplus of $11,986 and was ahead of previous YTD which was not expected because last year was also a banner year. Expenses of $44,523 are similarly ahead of budget, but logical considering the increased textbooks fees and room rental for weekend warrior courses.
Continued Seminar revenue totaled $18,391, which is slightly above the $16,550 budgeted amount, but below prior YTD numbers. Expenses of $14,024 were well ahead of the budgeted $12,350. Despite the inconsistent year, the program still produced a small surplus. With convocation attendance at a record high because the amount of grads was so high, and with the introduction of the sponsorship opportunities, revenue of $3,865 we surpasses last year’s revenue of $1,310 and budget of $1,900. Also having a top of mind seminar topic the same day was a big draw. Convocation
“Our annual awards luncheon took place on February 3 at the Ajax Convention. We had 29 CIP and five FCIP graduates —one of our largest graduating classes in this region.”
Our annual awards luncheon took place on February 3 at the Ajax Convention. We had 29 CIP and 5 FCIP graduates – one of our largest graduating classes in this region. In total 89 people attended the convocation compared to a planned budget of 50. Ron Bouwmeister, FCIP, from Farmers’ Mutual (Lindsay) was our luncheon speaker. Ron was one of the CIP Society’s National Leadership Award winners in 2010, and spoke on the importance of leadership and professionalism in insurance, and inspired the graduates to continue with more studies and to become a mentor or volunteer. We introduced a sponsorship campaign for convocation this year. Local companies have the option of sponsoring the cost of their graduate to attend, or to sponsor an entire table. We ended up with 1 table sponsor and 5 graduate sponsors. Membership At the end of the year the Chapter had 1,028 paid members compared to 719 this time last year an increase of 309 members!. We have 440 CIP Society members. Our membership growth can be attributed to three combined factors: territory realignment, increased CRM presence in the Chapter, and an increase in students starting the CIP. Career Connections Our chapter is pleased to have two trained Ambassadors to represent the Insurance Institute at high school or college events. Respectfully submitted,
Jackie Murison, CIP Chapter Chair
2011 – 2012 Annual Report 29
Ottawa Chapter Report W. Robert Norman, CIP COMMITTEE ACTIVITIES Education Growth in our evening class program continued this year, with a 21% increase in total registrations. We ran 25 classes for nearly 300 students, and once again, in-house courses comprised nearly 50% of our course total. We expanded available formats with a Weekend Warrior class, and early morning classes for shift workers unable to attend evening classes. The addition of an Exam Supervisor to co-ordinate the three exam sessions each year has proven to be a definite asset. A total of 51 CIP graduates volunteered their time as invigilators of CIP exams for 541 students over the course of the year.
Seminars
“Growth in our evening class program continued this year, with a 21% increase in total registrations. We ran 25 classes for nearly 300 students, and once again, in-house courses comprised nearly 50% of our course total.”
Registration in our seminar program declined slightly over last year, but remained well ahead of budget targets. RIBO Licensing was once again the financial core of our seminar program, with 44 students registered in 3 classes over the year, and a 100% pass rate out of most sessions. In total we offered 18 seminars, with a total registration of 353. We offered 5 “Coffee Class” one-hour seminars, with topics including Insuring to Value, Cyber Risks, Grow Ops, Oil Spills and Legal Expense Insurance. In addition we delivered 10 half-day academic seminars, with topics ranging from Water in the Building Envelope, Measuring Injury Losses, Flood & Learn, Commercial Insurance ABC’s, Risk Selection for Commercial Auto, Modern Crime Coverages, Condo Coverages and Contracts & Leases. Our PROedge Seminar Series was equally successful, with a 37% increase in registration over the year. We delivered two PROedge Luncheons and three ½ day seminars to 130 participants, with topics ranging from IBC Fraud Initiatives, Advanced Construction, Risk management, AODA Legislation and Leading Insurance Cases of 2010-11. Finance Our performance at year end exceeded both prior year results and current budget targets. Our Academic surplus is nearly $49,000.00, based on the strong performance of both our CIP and seminar programs. CIP Society results exceeded budget targets as well, resulting in a surplus of approximately $1,170.00 after delivery of a digital billboard brand advertising campaign in the spring. Convocation Our 52nd Annual convocation was held November 11, 2011 at the Hilton Lac Leamy. We exceeded expectations, with 130 in attendance; 18 individual companies were represented, to honour our 29 FCIP, CIP & GIE graduates. Awards were presented to our Instructor of the Year, as well as to the winners of 3 national and provincial awards and 9 awards sponsored by local insurers and supporters. Career Connections We have a dedicated and enthusiastic group of trained Ambassadors who were called upon several times over the course of the year, and consistently stepped up. They participated in a variety of events over the year, ranging from high school and middle school presentations, to university career fairs and career-oriented presentations.
30 Insurance Institute of Ontario
Ottawa Chapter Report
The Feed the Minds of Youth event in November was well received by the 20 students and parents in attendance. Graduate volunteers delivered a dynamic presentation over a pizza lunch, complete with cake and balloons to a group representing 6 local insurers.
Continued
Special Events This year’s annual CIP golf tournament at Cedarhill Golf Course on September 9, 2011 was nearly a sellout, with 70 participants plus additional dinner registrations. We sold 9 hole sponsorships, and received some very significant prize donations in support of our raffle. In total, $675.00 and several boxes of food were donated to the Ottawa Food Bank. The weather, food, staggered start “best ball” format – and fully loaded prize table – contributed to a relaxed atmosphere and very positive reviews.
“The success of our CIP programs this year enabled us to fund a new brand advertising campaign on digital billboards throughout the Ottawa Metropolitan area during the February Winterlude weeks, where traffic circulation is highest.”
Our Fourth Annual National Education Week was a busy one, including two seminars, five coffee visits and an essay competition. Council member representatives set up information displays within their offices, with coffee and treats available to staff. By all reports the sessions were well attended – and appreciated. The winner of our Essay Competition will be published in the fall edition of Capital News. Our AGM will be held on June 26th. The Nominating Committee has again brought forward a strong slate, representing a cross-section of our local industry. Membership Our Chapter paid membership at March 31st was 1386, an increase of 5% over this period last year. This exceeds our expectations, and represents a continuation of a very welcome trend nationwide. Communication We continue to publish our newsletter three times annually, in conjunction with our evening class schedule. Delivery is on-line, and we hope it serves as an added incentive for our members to access the website and the e-commerce registration options. Our members are also serviced by weekly Ontario e-blasts of upcoming events province-wide. Marketing In conjunction with marketing visits begun by our CRM, we took the Commercial ABC’s seminar on the road to the Brockville area. We offered it to brokers on a complimentary basis in exchange for the purchase of a membership, and hope to work in partnership with the Leeds Grenville Brokers Association on future education projects. The success of our CIP programs this year enabled us to fund a new brand advertising campaign on digital billboards throughout the Ottawa Metropolitan area during the February Winterlude weeks, where traffic circulation is highest. We continue to host the meetings of our local Industry Liaison Committee and maintain a calendar of local industry events. The Chapter actively participates in the activities of all local industry associations – Ottawa Insurance Brokers, Ottawa Valley Adjusters and RIMS. We assisted the organizing committee of the local chapter of RIMS with the National Conference held in Ottawa. We have been very pleased to welcome Michelle Jennings, our Customer Relations Manager, replacing Robert Munford. Michelle is working to capitalize strategically on her visits to our chapter to strengthen relationships with a large number of broker and company offices in Ottawa and the Brockville area, and to forge some new alliances, particularly in the Pembroke/Renfrew area. Our chapter represented the Insurance Institute at the Ottawa Insurance Brokers Association Open House & Trade Show. This event replaces the Meet the Underwriter Night held the last few years. The event was very well attended. Respectfully submitted,
W. Robert Norman, CIP Chapter Chair
2011 – 2012 Annual Report 31
Southwestern Chapter Report Tracey Zantingh, CIP 2011 represented our 52nd year as an IIO Chapter and we strive to maintain and epitomize our chapter motto – Education, Ethics, Excellence = Professionalism. COMMITTEE ACTIVITIES Education We held 25 courses during the spring, fall and winter semesters with 247 students participating. In addition, 52 Southwestern Ontario students were also able to find the class they wanted or needed through “virtual” classes held elsewhere in Ontario/Canada. That compares with 30 students accessing virtual classes elsewhere the year before so it is gaining in popularity. Several of our members are working on the new FCIP program and many more are taking the opportunity to finish their FCIP under the Original Track. We are always appreciative of our talented and dedicated instructors. They work tirelessly to facilitate rewarding classroom environments and to assist our students.
“They [Instructors] welcome the new instructor tools produced by IIC and we held an instructor evening to assist them in contributing to our students’ successes.”
They welcome the new instructor tools produced by IIC and we held an instructor evening to assist them in contributing to our students’ successes. We continue to run several Study Skills workshops throughout the year for the benefit of our students and we provide them free of charge. Seminars We held or hosted 5 CIP Society educational events – 4 seminars and 1 Speakers’ Breakfast with a total of 155 people in attendance. We hosted a total of 21 regular seminars, workshops, licensing courses and 1 hour breakfast or lunch and learns with 260 attendees. We would always welcome higher attendance at these sessions but appreciate that our members are busy people. We also welcome seminar topics from our members and appreciate when they see a topic being held somewhere across the country and ask that we run it as well. We strive to be a high caliber educational component of the insurance community in Southwestern Ontario. Finance We didn’t attain our budgeted surplus but we had been very ambitious considering our projected new space. We exceeded our budgeted revenue but smaller classes increased our budgeted expenditures. Our $41,591.00 surplus will be returned to IIO in repayment of monies advanced to us for our renovations. Please see the financial statements for a full report. Sincere thanks to our Secretary/Treasurer, Kevin Hodgins, CA, CIP, CAIB for his assistance. Convocation We held our 52nd annual Awards Luncheon in November. We celebrated the achievements of 7 Fellows, 30 Chartered Insurance Professionals and 36 graduates from the General Insurance Essentials program – primarily from the Fanshawe College full time business insurance programs. We also recognized 11 chapter members who had obtained their CRM designations. We welcomed Dawna Matton from IIO and Paul Martin, CIP, the IIO president for 2011 who joined with us in recognizing our Chapter graduates.
32 Insurance Institute of Ontario
Southwestern Chapter Report Continued
Career Connections We participated in several career fairs over the course of the year including UWO, Fanshawe College and some local career fairs. We had a full room for “Feed the Minds of Youth” including Grade 9 students, parents or guardians and our panel of speakers from our insurance community including the full time insurance program at Fanshawe College. They spoke about their own school days and how they had found their way to their insurance careers or, in the case of the students, what prompted them to choose an educational path leading into our field. We also facilitated getting an Event in a Box sent out to those people who couldn’t attend the local function. Special Events
“We continue to provide speakers for the insurance aspect of the London Board of Education’s driver training program giving us the opportunity to educate new drivers about insurance and their responsibilities but also to point out some of the varying careers in the property/casualty insurance field.”
We held our annual CIP Society golf tournament at Pine Knot Golf & Country Club in September and unlike last year when the rain held off until the last hole we weren’t so lucky this year. Most of our 135 golfers spent most of the day in the clubhouse networking but a few brave souls persevered and some even finished 18. The club was very accommodating and gave everyone a rain check good until the end of 2012. With our Friday tournament, the brunch preceding and mid-afternoon lunch remains popular and allows our golfers to continue with their weekend plans. Thanks go to our organizing team of Kevin Foster, CIP, Andrea Decoo, CIP & Heidi Bronnenhuber, CIP – London branches of The Economical Insurance Group and Intact Insurance. Our fifth annual Indoor Volleyball tournament was great fun again this year. We were filled to capacity with 16 teams. It was an Economical win this year – however, at our CIP Olympics top honours went to Omni Insurance Brokers. We attended several OHL games at the John Labatt Centre here in London in one of their hospitality boxes plus an NHL pre-season game. Membership With record rates of unemployment in the manufacturing sector in Southwestern Ontario, the insurance sector is holding it’s own but not experiencing any real growth at present. New employees are replacing those retiring but many of the large employers are not currently adding new staff. We had hoped to see a 3-4% increase but our March membership number of 1586 showed only a 1% increase over the final membership numbers at the end of the 2010/2011 membership year. Communications Special events are advertised through a combination of e-mails and faxes. The weekly e-blast from IIO is proving to be a successful means of communication. We continued our tradition of advertising our graduates in the London Free Press and Windsor Star. One of the goals of the CIP Society is to make our members famous and this is our contribution to that effort. Marketing Our Customer Relationship Manager, Peter Hood, and Chapter Manager, Wendy Barbour, take every opportunity to network with our members at local, regional and provincial events including the IBAO convention and OIAA claims conference with a view to maintaining and establishing relationships in our insurance community and raising awareness of what we have to offer. Miscellaneous We invite all of our members who couldn’t come to our Open House in December to visit and see our updated Chapter offices. We participated in National Education Week and for the second time ran an essay contest and had four excellent submissions – two more than last year. Thanks to our many instructors, exam invigilators here in London and our “outside” coordinators and invigilators in Windsor, Chatham, Goderich, Woodstock, Sarnia, Princeton and Delhi/Tillsonburg areas.
2011 – 2012 Annual Report 33
Southwestern Chapter Report Continued
We are appreciative of our many subscribers whose donations greatly assist our Chapter. Thanks to our Chapter Manager, Wendy Barbour, our CRM, Peter Hood, and to our board members – Kevin Hodgins, Susan Clark, Andrea Decoo, Sylvain de Laplante, Kevin Hodgins, Cyndi Hornby, Paul Hunter, John McCartney, Anna McCrindell, Amy Pearson-Blay, Mike Risi, Lissa Seguin, Suni Simpson-Calvert and Kathy Williams. We appreciate, as always, the assistance of the staff at IIO and IIC. Respectfully submitted,
Tracey Zantingh, CIP Chapter Chair
34 Insurance Institute of Ontario
The John E. Lowes Insurance Education Fund Trustees Report to the Annual General Meeting
Christine Duffield, BA, FCIP The annual Lowes breakfast took place on October 26, 2011 at the National Club in Toronto. Our keynote speaker for this event was David Miller, former Toronto mayor. His topic was “We Can Fight Climate Change and Create Jobs – Here’s How”. There were 102 paid attendees and all 4 of our scholarship recipients were present. Special thanks once again, to Swiss Re for their donation of $2000 towards this event. Local Chapters discussed fundraising opportunities to support the Fund and we are happy to report that in addition to GTA’s Golf Tournament & Convocation raffle, Hamilton/Niagara, Southwestern and Conestoga have committed to yearly donations from events and seminars. Our John E. Lowes fundraising breakfast will be held in October 2012 and we are currently working on confirming the speaker and date. Respectfully submitted,
Christine Duffield, BA, FCIP Chair
2011 – 2012 Annual Report 35
Financial Reports
Treasurer’s Report Donna Ince, CA, FCIP This report is the formal method of accepting and approving the audited statements for 20112012, prepared by BDO, Chartered Accountants in accordance with Canadian generally accepted accounting practices. The report has been reviewed and approved by the Governing Council for presentation to this meeting. Financially the Insurance Institute of Ontario enjoyed a good year showing solid growth in its core academic activities even in a very competitive environment. Consolidated Academic Division revenues for 2011-2012 were $4,862,792 and expenditures were $4,339,366. CIP Society Division consolidated revenues were $316,608 with expenditures of $289,286. Overall the Academic Division generated an impressive surplus of $523,426 and the CIP Society of $27,322. The Auditor’s Report confirms that the financial statements present fairly, in all material respects, the financial position of the Insurance Institute of Ontario as at March 31, 2012 and the results of its operations and cash flow for the year. I move that the audited financial statements for the year ended March 31, 2012 be approved as presented. Respectfully submitted,
Donna Ince, CA, FCIP Treasurer
36 Insurance Institute of Ontario
Financial Reports
Independent Auditor’s Report To the Members of the Insurance Institute of Ontario We have audited the accompanying financial statements of the Insurance Institute of Ontario which comprise the balance sheet and balance sheet - statement of chapter activities as at March 31, 2012 and the statements of funds invested in capital assets, the general operations fund, CIP society fund, awards trust fund, revenue and expenditures - general fund, revenue and expenditures - CIP society fund and cash flows for the year then ended and a summary of significant accounting policies and other explanatory information. Management's Responsibility for the Financial Statements Management is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian generally accepted accounting principles, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Auditor's Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Canadian generally accepted auditing standards. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor's judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity's preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circ*mstances, but not for the purpose of expressing an opinion on the effectiveness of the entity's internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the financial statements present fairly, in all material respects, the financial position of the Institute as at March 31, 2012 and the results of its operations and cash flows for the year then ended in accordance with Canadian generally accepted accounting principles.
Chartered Accountants, Licensed Public Accountants Mississauga, Ontario June 14, 2012
2011 – 2012 Annual Report 37
Financial Statements
Insurance Institute of Ontario Balance Sheet
March 31
2012
2011
Assets Current Cash and short term investments Accounts receivable - trade - The Insurance Institute of Canada Prepaid expenses
$
793,403 265,428 80,908 135,144
$
1,274,883 241,868 2,855
Capital assets (Note 1) Awards Trust Fund - cash
753,745 291,959 63,512 94,808 1,204,024 98,467 2,855
$ 1,519,606
$
1,305,346
$
$
124,891 259,774 474,740 294,581
Liabilities and Fund Balances Current Accounts payable
- trade - The Insurance Institute of Canada
Deferred revenue Due to The Insurance Institute of Canada
134,551 270,099 478,710 341,485 1,224,845
1,153,986
2,855 7,005 24,033 9,000 241,868 10,000
2,855 7,005 24,033 9,000 98,467 10,000
294,761
151,360
Fund Balances Awards Trust Fund Contingency Reserve Fellows of the CIP Society CIP Society Fund Funds Invested in Capital Assets General Operations - Agreed Surplus
$
$ 1,519,606 On behalf of the Governing Council: ______________________________________________________________ Director ______________________________________________________________ Director
The accompanying summary of significant accounting policies and notes are an integral part of these financial statements
38 Insurance Institute of Ontario
$
1,305,346
Insurance Institute of Ontario
Financial Statements
Balance Sheet - Statement of Chapter Activities March 31, 2012 CHAPTERS Cambrian Shield
Toronto ASSETS Cash and short term investments Accounts receivable - trade Accounts receivable - The Insurance Institute of Canada Transfer to Ontario Proper - current year’s surplus Prepaid expenses Capital assets Awards Trust Fund - cash
LIABILITIES Accounts payable - trade Accounts payable - The Insurance Institute of Canada Deferred revenue Due to The Insurance Institute of Canada
Georgian Bay
Conestoga
Hamilton Niagara
Northwestern
Kawartha
$ 395,172 221,663 72,309 261,059 114,825 54,763 -
$
9,797 (8,920) 1,565 -
$ 165,256 22,050 2,327 (128,706) 10,439 101,500 2,855
$
1,055 523 525 -
$ 74,440 5,231 347 (59,398) 1,039 4,036 -
$
28,901 2,496 567 (12,660) 5,061 -
$
949 51 -
$1,119,791
$
2,442
$ 175,721
$
2,103
$ 25,695
$
24,365
$
1,000
$
$
1,302 20 120 -
$
$
1,103 -
$ 12,564 2,933 4,162 -
$
3,518 19,847 -
$
-
64,087 226,676 394,742 341,485
37,921 31,445 -
Southwestern
Ottawa
$ 75,089 495 3,966 (50,007) 650 7,297 -
$
$ 37,490
$
5,613 22,580 -
42,744 12,919 1,392 (1,368) 1,040 74,272 -
2012 Total
2011 Total
$ 793,403 265,428 80,908 135,144 241,868 2,855
$ 753,745 291,959 63,512 94,808 98,467 2,855
$ 130,999
$1,519,606
$ 1,305,346
$
9,546 39,367 5,814 -
$ 134,551 270,099 478,710 341,485
$ 124,891 259,774 474,740 294,581
1,026,990
1,442
69,366
1,103
19,659
23,365
-
28,193
54,727
1,224,845
1,153,986
7,005 24,033
-
2,855 -
-
-
-
-
-
-
2,855 7,005 24,033
2,855 7,005 24,033
31,038
-
2,855
-
-
-
-
-
-
33,893
33,893
5,000 16,357
-
1,000 2,910
-
1,000 4,267
-
-
1,000 1,170
1,000 2,618
9,000 27,322
9,000 10,132
21,357 (16,357)
-
3,910 (2,910)
-
5,267 (4,267)
-
-
2,170 (1,170)
3,618 (2,618)
36,322 (27,322)
19,132 (10,132)
5,000
-
1,000
-
1,000
-
-
1,000
1,000
9,000
9,000
69,289 (14,526)
-
12,898 116,357 (27,755)
-
5,604 (1,568)
-
-
10,676 (3,379)
92,841 (18,569)
98,467 209,198 (65,797)
130,502 4,458 (36,493)
Balance, end of year
54,763
-
101,500
-
4,036
-
-
7,297
74,272
241,868
98,467
General Operations Fund Balance, beginning of year Excess of revenue over expenditures for the year
2,000 64,134
1,000 8,920
1,000 242,153
1,000 -
1,000 55,131
1,000 12,660
1,000 -
1,000 48,837
1,000 91,591
10,000 523,426
10,000 288,972
66,134
9,920
243,153
1,000
56,131
13,660
1,000
49,837
92,591
533,426
298,972
250,094 (314,228) -
(8,920) -
(125,796) (116,357)
(55,131) -
(12,660) -
(48,837) -
1,250 (92,841)
(314,228) (209,198)
(284,514) (4,458)
1,000
1,000
1,000
1,000
1,000
1,000
10,000
10,000
2,103
$ 25,695
1,000
$ 37,490
$ 130,999
$1,519,606
$ 1,305,346
FUND BALANCES Awards Trust Fund Contingency reserve Fellows of the CIP Society
CIP Society Fund Balance, beginning of the year Excess of revenue over expenditures for the year
Transfer to IIC Balance, end of the year Funds Invested in Capital Assets Balance, beginning of year Transfer from General Fund Amortization of capital assets
Transfer of General Operations Fund -to Ontario Proper -to The Insurance Institute of of Canada -to Funds Invested in Capital Assets Balance, end of year
2,000 $1,119,791
$
1,000
1,000
2,442
$ 175,721
-
$
$
24,365
-
$
The accompanying summary of significant accounting policies and notes are an integral part of these financial statements
2011 – 2012 Annual Report 39
Financial Statements
Insurance Institute of Ontario Statement of Awards Trust Fund
For the year ended March 31
2012
2011
Cash and cash equivalents, beginning and end of year
$
2,855
$
2,855
Fund
$
2,855
$
2,855
The Awards Trust Fund has been established by the Conestoga Chapter to provide awards and prizes to qualified individuals. The money is maintained in a T-Bill Fund.
Statement of CIP Society Fund For the year ended March 31
2012
2011
Balance, beginning of year Excess of revenue over expenditures for the year Transfer to The Insurance Institute of Canada
$ 9,000 27,322 (27,322)
$
9,000 10,132 (10,132)
Balance, end of year
$
$
9,000
9,000
The accompanying summary of significant accounting policies and notes are an integral part of these financial statements
40 Insurance Institute of Ontario
Financial Statements
Insurance Institute of Ontario Statement of Funds Invested in Capital Assets
For the year ended March 31
2012
2011
$ 98,467
$ 130,502
Transfer from General Fund
209,198
4,458
Amortization of capital assets
(65,797)
(36,493)
Balance, beginning of year
Balance, end of year
$
241,868
$
98,467
Statement of General Operations Fund For the year ended March 31
2012
Balance, beginning of year
2011
$ 10,000
Excess of revenue over expenditures for the year
$
10,000
523,426
288,972
533,426
298,972
Transfer to Funds Invested in Capital Assets
(209,198)
(4,458)
Transfer to The Insurance Institute of Canada
(314,228)
(284,514)
Balance, end of year
$ 10,000
Represented by: General Operations - Agreed Surplus
$
10,000
$ 10,000
$
10,000
The accompanying summary of significant accounting policies and notes are an integral part of these financial statements
2011 – 2012 Annual Report 41
Financial Statements
Insurance Institute of Ontario Statement of Revenue and Expenditures - General Operations For the Year Ended March 31, 2011 CHAPTERS
Cambrian Shield
Toronto REVENUE Agents’ licensing CIP Program Convocations Grants - IIC Institute luncheons Interest Membership fees Room rental Subscriptions Supplemental education program Other revenue
$ 149,158 1,398,073 105,166 301,275 12,261 406 1,380,115 4,372 181,951 -
EXPENDITURES Agents’ licensing Awards, prizes and trophies Bad debts Bank charges Career connections CIP Program Committees Computer maintenance and support Convocation Equipment leasing and maintenance Institute luncheons Insurance Library Management service fee (Note 2) Marketing Membership services Office and general Printing and postage Professional fees Rent (Note 2) Room rental Salaries and benefits (Note 2) Supplemental education program Telecom Travel Other expense
EXCESS OF REVENUE OVER EXPENDITURES FOR THE YEAR
$
$
29,923 480 30,595 13,348
Georgian Bay
Conestoga
$
343,928 13,525 107,003 3,582 11,275 82,055 19,685
$
-
Hamilton Niagara
$
149,306 7,372 9,950 7,488 18,202 -
Northwestern
Kawartha
$
56,509 3,865 18,391 -
$
-
$
108,261 8,934 305 1,125 64,354 3,780
$
2012 Total
107,550 5,915 50,000 28 868 4,507 41,531 6,375
$ 149,158 2,193,550 145,257 458,278 15,843 434 1,380,115 15,495 24,395 437,079 43,188
2011 Total
$
129,796 1,795,859 136,662 299,868 19,165 1,472 1,249,470 15,797 29,317 416,593 25,004
3,532,777
74,346
581,053
-
192,318
78,765
-
186,759
216,774
4,862,792
4,119,003
84,361 1,636 40,373 52,585 688 1,001,653 7,559 4,480 119,612 15,739 6,532 14,940 13,609 317,688 9,729 2,301 16,344 22,483 26,500 508,399 424 1,024,063 114,318 12,881 49,746 -
577 27,404 1,600 526 170 716 28 25,358 9,047
8,666 137 235,672 3,098 159 13,750 4,390 2,513 1,712 13,780 5,702 30,640 8,050 1,438 9,193
-
4,002 325 102,150 1,119 1,990 5,541 371 1,152 4,305 1,370 9,363 2,807 2,692 -
2,602 44,523 382 3,490 238 206 352 14,024 288 -
-
4,908 267 77,804 1,214 1,339 11,150 2,849 1,013 2,678 2,674 26,334 2,245 3,447 -
4,020 549 78,950 984 5,531 2,069 1,351 5,156 714 20,405 3,386 260 1,808
84,361 1,636 40,373 77,360 1,966 1,568,156 15,956 7,968 159,600 25,418 9,045 20,576 13,609 317,688 9,729 2,301 43,185 33,323 26,500 508,399 424 1,024,063 240,442 29,369 57,871 20,048
91,464 1,309 64,741 2,660 1,301,150 13,429 7,383 158,425 30,067 14,359 15,595 12,625 251,288 4,164 1,644 33,885 35,719 20,520 442,322 1,584 980,261 262,183 24,569 45,389 13,296
3,468,643
65,426
338,900
-
137,187
66,105
-
137,922
125,183
4,339,366
3,830,031
8,920
$ 242,153
-
$ 55,131
-
$ 48,837
64,134
$
$
$
12,660
$
The accompanying summary of significant accounting policies and notes are an integral part of these financial statements
42 Insurance Institute of Ontario
Southwestern
Ottawa
$
91,591 $
523,426
$
288,972
Financial Statements
Insurance Institute of Ontario Statement of Revenue and Expenditures - CIP Society March 31, 2011 CHAPTERS
Toronto REVENUE Professional development Social/networking Other
$
EXPENDITURES Professional development Social/networking Advertising Management service fee (Note 2) Other
EXCESS OF REVENUE OVER EXPENDITURES FOR THE YEAR
$
147,174 58,705 13,089
Hamilton Niagara
Conestoga
$
7,373 -
$
7,663 5,452 -
Southwestern
Ottawa
$
11,681 8,717 -
$
11,019 45,735 -
2012 Total
$
2011 Total
184,910 $ 118,609 13,089
98,735 117,257 7,968
218,968
7,373
13,115
20,398
56,754
316,608
223,960
73,253 47,694 27,161 47,170 7,333
2,605 1,858 -
3,370 2,491 2,987 -
4,172 9,481 5,575 -
9,017 38,528 6,591 -
92,417 98,194 44,172 47,170 7,333
52,038 97,086 22,847 34,679 7,178
202,611
4,463
8,848
19,228
54,136
289,286
213,828
16,357
$
2,910
$
4,267
$
1,170
$
2,618
$
27,322 $
10,132
The accompanying summary of significant accounting policies and notes are an integral part of these financial statements
2011 – 2012 Annual Report 43
Financial Statements
Insurance Institute of Ontario Statement of Cash Flows
For the year ended March 31
2012
2011
$ 523,426 27,322
$ 288,972 10,132
Cash was provided by (used in) Operating activities Excess of revenue over expenditures for the year - General operations - CIP Society Adjustments to reconcile excess of revenue over expenditures for the year to cash provided by operations Changes in non cash working capital balances Accounts receivable Prepaid expenses Accounts payable Deferred revenue Due to the Insurance Institute of Canada
9,135 (40,336) 19,985 3,970 46,904
8,603 (46,142) 720 173,697 276,561
590,406
712,543
Investing activities Purchase of capital assets
(209,198)
(4,458)
Financing activities Transferred to the Insurance Institute of Canada
(341,550)
(294,646)
39,658
413,439
753,745
340,306
Net change in cash and short term investments during the year Cash and short term investments, beginning of year Cash and short term investments, end of year
$
Represented by Cash Short term investments money market funds
$
$ 716,541 76,862 $
44 Insurance Institute of Ontario
793,403
793,403
753,745
$ 677,197 76,548 $
753,745
Financial Statements
Insurance Institute of Ontario Summary of Significant Accounting Policies
For the year ended March 31, 2012
Purpose of Organization
The Institute is an incorporated non-profit organization that is dedicated to providing educational courses and resources to the insurance industry of Ontario.
Basis of Accounting
The Institute follows the deferral method of accounting for contributions. Revenues and expenses are recorded on the accrual basis, whereby they are reflected in the accounts in the year in which they have been earned and incurred, respectively, whether or not such transactions have been finally settled by receipt or payment of cash.
Revenue Recognition
Membership fee revenue is recognized over the term of the membership period. Course, seminar and other event revenues are recognized upon completion of the event. Other revenues are recognized upon provision of the goods or service. Grant revenue is recognized in the period to which it relates or as related specific expenses are incurred.
Cash and short term investments
Cash and short term investments are defined as highly liquid investments with original maturities of three months or less and consist of money market instruments.
Capital Assets
Capital assets are recorded at cost less accumulated amortization. Amortization based on the estimated useful life of the asset is charged directly to the Funds Invested in Capital Assets account as follows: Computer equipment and software Furniture and fixtures Office equipment Leasehold improvements
Funds Invested in Capital Assets
- 4 years straight line basis - 10 years straight line basis - 4 years straight line basis - over the term of the lease on a straight line basis
The Funds Invested in Capital Assets represents funds used for the acquisition of capital assets and deferred capital costs. All amortization of capital assets and deferred capital costs is charged directly to this fund.
2011 – 2012 Annual Report 45
Financial Statements
Insurance Institute of Ontario Summary of Significant Accounting Policies
For the year ended March 31, 2012
CIP Society Fund
The Insurance Institute of Canada's Executive Committee gave approval to the Institute to establish a CIP Society Fund with the following criteria: 1)
Any surplus generated by the CIP Society activities will be returned to the Insurance Institute of Canada (IIC).
2)
Support for CIP Society activities is made through the partial redistribution of the transfer of surpluses generated by the CIP Society activities, as approved by IIC's Executive Committee. Payment to the Institutes is to be made in the form of an Agreed Maximum Retention.
3)
The Agreed Maximum Retention by Institutes are as follows: a) Agreed Maximum Retention amount of $5,000 for each Institute. b) Institutes with chapters may retain an additional maximum amount of $1,000 per chapter.
4)
If the Institute incurs an Operating Deficit in its CIP Society, it may apply to IIC's Executive Committee for consideration to retire the deficit and restore its Agreed Maximum Retention.
Capital Management
The Institutes' capital consists of its general operations - agreed surplus, funds invested in capital assets, awards trust fund, fellows of the CIP Society, contingency reserve and CIP Society Fund. The Institutes' primary objective of capital management is to ensure that it has sufficient resources to continue to provide services. The Institute is not subject to any externally imposed capital requirements.
General Operations Fund
The General Operations Fund of the Institute is generally maintained at an amount of $10,000 as agreed upon with The Insurance Institute of Canada. The balance of the General Operations Fund over $10,000 becomes payable to The Insurance Institute of Canada with the exception of additional agreed amounts appropriated to reserve accounts. Any operating deficit is potentially recoverable from The Insurance Institute of Canada subject to review and approval by the Executive Finance Committee in accordance with the Provincial Institute Financing Guidelines.
46 Insurance Institute of Ontario
Financial Statements
Insurance Institute of Ontario Summary of Significant Accounting Policies
For the year ended March 31, 2012
Fellows of the CIP Society
The Fellows of the CIP Society fund surplus has been designated for The Fellows Award, an award to be presented to the top FCIP graduate in the Greater Toronto Area.
Use of Estimates
The preparation of financial statements in accordance with Canadian generally accepted accounting principles requires management to make estimates that affect the reported amounts of assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from management's best estimates as additional information becomes available in the future.
Financial Instruments
Unless otherwise noted, it is management's opinion that the Institute is not exposed to significant interest, credit or currency risks associated with its financial instruments. The fair value of the Institute's financial instruments approximates their carrying values unless otherwise noted. The Institute classifies its financial instruments into one of the following categories based on the purpose for which the asset was acquired. The Institute's accounting policy for each category is as follows: Loans and receivables These assets are non-derivative financial assets, recognized at fair value, resulting from the delivery of cash or other assets by a lender to a borrower in return for a promise to repay on a specified date or dates, or on demand. They arise principally through the provision of services (accounts receivable), but also incorporate other types of contractual monetary assets. Other financial liabilities Other financial liabilities are recognized at fair value and include trade payables and other short-term monetary liabilities.
2011 – 2012 Annual Report 47
Financial Statements
Insurance Institute of Ontario Notes to Financial Statements
For the year ended March 31, 2012
1.
Capital Assets 2012 Net Book Value
Accumulated Cost Amortization
Computer equipment and software Furniture and fixtures Office equipment Leasehold improvements
2.
2011 Net Book Value
$
159,327 160,711 19,285 391,588
$
157,453 96,363 19,285 215,942
$
1,874 $ 64,348 175,646
7,749 76,688 14,030
$
730,911
$
489,043
$
241,868 $
98,467
Management Service Fee Management service fee is an annually negotiated arrangement with The Insurance Institute of Canada covering general, staffing and rental costs, a portion of which is absorbed directly by The Insurance Institute of Canada. Additionally, certain rental and salary costs are charged directly to the Institute.
3.
Commitments The Institute has entered into operating leases for its premises. The minimum annual lease payments for the next five years are as follows: 2013 2014 2015 2016 2017 Thereafter
$
285,050 235,690 236,176 238,401 238,401 854,551
$ 2,088,269
4.
Comparative Figures The prior year comparative figures have been restated to conform to the current years presentation.
48 Insurance Institute of Ontario
General Manager’s Report Peter Hohman, MBA, FCIP, ICD.D The mandate of the Insurance Institute is to provide learning opportunities that improve the knowledge, skill set and ability of people employed in the insurance and related financial services business. To meet this purpose, the Insurance Institute of Ontario and its fellow institutes across Canada are structured as individual member associations, where members are at the centre of why Institutes exist. It is paramount that we provide relevant and meaningful education programs and professional development opportunities that help industry practioners become better at what they do today and at the same time, prepare them for what lies ahead. Whether we are hitting that mark or not will likely play out in our membership numbers. It is important to first note however that, with the difficult economic environment gripping the global community, organizations in the not-for-profit sector are struggling to mitigate declining memberships. The insurance industry and its non-profits, like the Institute should be no exception with the number of issues they face both at home and abroad.
“The mandate of the Insurance Institute is to provide learning opportunities that improve the knowledge, skill set and ability of people employed in the insurance and related financial services business.”
Despite this climate, using membership growth as a key indicator, our members and stakeholders appear to be finding increasing value in their investment of time and dollars in the Institute. This year we established another new membership high at 19,531 members, recording growth in excess of 4%. Looking back over the last ten years we have seen some ups and downs in our membership numbers, but generally we have enjoyed a pattern of steady growth from 15,449 members in 2002, an increase of 26%. At this membership level, assuming an Ontario insurance industry population of 42-45,000 people, we have gained an industry participation rate approaching 45%. This is a remarkable accomplishment by any measure and as benchmarked against other institutes globally, which typically reach participation rates of 10-20%. We must be mindful that it will be much more difficult to continue growing at these levels and even holding this deep level of penetration. The following chart takes a closer look at our membership. Membership Classification CIP/A.I.I.C. FCIP/F.I.I.C All Other Total
2011-2012 6,729 1,460 11,342 19,531
2010-2011 6,396 1,529 10,775 18,700
% Change 5.2 (4.5) 5.3 4.4
The “All Other” category includes our CIP and GIE students, along with our non-student members who might register for only one seminar or event during the year. Our Non-student members have declined a notable 30%, or 507 members from last year, while our student members have increased by 1,202 members or 13.4%. That is really the story behind these numbers as we see this trend continuing from the prior year when our student members increased 16.0% from 20092010. The industry is clearly directing their professional development investment towards quality educational programs like the CIP designation. Strong student participation has led to a healthy increase in the number of our new CIP graduates, growing more than 5% this year to reach 6,729 CIP professionals.
2011 – 2012 Annual Report 49
General Manager’s Report
The only fly in the ointment would be the decline in our FCIP members. This could be attributed to more of our senior graduates stepping into retirement as the national institute’s demographic studies would suggest.
Continued
Our increased CIP student members and graduates are reflected in the registrations for our formal programs, as the following chart shows: Formal Program Registration Tuition Method CIP Classroom CIP Distance Learning Total CIP Registrations Fellowship, New-Track Fellowship, Current-Track Total
“The new-track Fellowship Program enjoyed solid growth this past year as existing students continued in the program and new students registered into their first course.”
2011-2012 6,263 3,193 9,456
2010-2011 5,881 3,509 9,390
% Change + 6.5 – 9.0 + 0.7
88 852
51 816
+ 72.0 + 4.4
10,396
10,257
+ 1.3
Total registrations in our CIP Program continue to edge up as they did in the year prior. What is of particular interest here is the shift taking place from distance to web-based learning. Over the last couple of years, we have seen an explosion in the popularity of our web-based classes, which are classified as “classroom” tuition. Students are clearly showing their preference and moving from the traditional distance learning form of tuition to web-based learning. Web-based learning is not only more easily accommodated within busy personal and business schedules than traditional faceto-face study, but also can provide a level of involvement and interaction that distance learning courses, to this point do not offer. The current-track FCIP Program enjoyed increased registrations this year as students rushed to register into the old program before admission closed on January 1, 2012. We will likely see a leveling of these registrations in the next couple of years, but students do have to be mindful of the end-date of this program which is January 1, 2017. The new-track Fellowship Program enjoyed solid growth this past year as existing students continued in the program and new students registered into their first course. President Martin spoke to the extraordinary educational value this program brings to students, particularly in terms of helping prepare them for future senior roles in the industry. It appears that our CIP graduates are beginning to embrace this invaluable learning experience as their next step on a rewarding career path. At the full-time student level, we continue our partnerships with the four colleges across Ontario who offer our CIP courses as part of their business diploma curriculum; Mohawk College in Hamilton, Fanshaw College in London, Conestoga College in Kitchener and Seneca College in Toronto. These are important partnerships that not only lead to rewarding careers in the insurance business for graduates of the programs, but also help our industry fill the talent gap that plagues the industry. This year the Program Coordinators of the full-time college programs were invited to an information sharing meeting in Toronto, along with representatives from the other colleges across Canada that offer similar programs. Participants found the day to be invaluable and so we will be repeating the session again next year. At the same time, students from all four Ontario colleges were invited to our day-long CIP Society Symposium which provided them an insightful learning experience. Insurance Institute of Ontario students perform well on the national stage. As part of my report, I am attaching the list of Ontario prize winners from this past year along with those students who earned national awards. Congratulations to the winners of these awards of educational excellence and of course, to all of our graduates. At the outset of my report, I talked about the importance of the Institute providing meaningful learning opportunities that improve the capacity of our students in their current roles and help prepare them for future opportunities. It would appear from the increasing registrations in our CIP
50 Insurance Institute of Ontario
General Manager’s Report Continued
and FCIP Programs, and the growing use of our newer forms of technological delivery that our members and stakeholders are indeed finding that value. Congratulations and thank you to our many instructors, committee and council members, and other volunteers for giving so generously to the Institute and for responding so proactively to the educational needs of our industry; we could not be what we are without their invaluable assistance. Helping us drive the mandate of the Institute forward, we have a stable and experienced staff quietly working away in the background. In our chapters we have the good fortune of having seasoned managers who are committed to helping us deliver service excellence while continuing to look for new ways to better serve our members. My continued thanks to Ellen Legault, BA, FCIP in Ottawa, Heather Graham, FCIP, CAIB in Conestoga, Wendy Barbour, FCIP, CAIB in Southwestern, Heather Graham, FCIP, CAIB in HamiltonNiagara and Livia Tersigni who heads up our GTA Operation.
“It would appear from the increasing registrations in our CIP and FCIP Programs, and the growing use of our newer forms of technological delivery that our members and stakeholders are indeed finding that value.”
Two years ago we introduced the concept of part-time Relationship Managers whose purpose was to market the Institute across the province and help strengthen our relationships with our customers in the chapters and our GTA operation. Robert Munford and Peter Hood filled those roles, along with their chapter manager duties. Robert has moved onto other responsibilities at the national institute and with the success of these roles we expanded Robert’s part time CRM responsibilities to a full-time position, hiring Michelle Jennings as our new CRM to focus primarily on the GTA. Peter continues in his current capacity with an eye to also growing his CRM role into a full-time position as demand requires. Meanwhile, Tammye Daniels, BA continues with her responsibilities as our all-Ontario Marketing Coordinator to increase and coordinate our promotional activities, primarily through weekly e-blasts and other electronic and traditional direct marketing tools. Dawna Matton, BA, FCIP our Senior Director for Ontario has done a wonderful job inspiring and motivating the Ontario team to accomplish great things this year and I extend my thanks to her for a job well done, as well as to IIC’s VP Operations, Mike Divjak BA, FCIP. My thanks also to Angela Murray, BA, BAcc, CMA, the Institute’s Director of Finance and her team for the support they provide in managing our finances. My thanks also, on behalf of all of our staff and our members to our Governing Council for the significant contribution they make to the Insurance Institute. Many of them are called into “duty” throughout the year on a number of occasions and we are grateful for the willingness they have shown to assist and provide guidance. I’ll conclude my report with a special thank you to President Paul Martin. As President and COO of RRJ Insurance Group, Paul has had a number of substantial projects underway at his day job. Nonetheless, Paul proved to be the ubiquitous ambassador for the Institute this year at convocations, Institute events and throughout the industry. Paul went to great lengths to put a very visible face to the Institute and carried out the President’s responsibility with passion and pride. Paul, a big thank you for all that you have contributed to the Insurance Institute. Respectfully submitted,
Peter Hohman, MBA, FCIP, ICD.D Chartered Insurance Professional General Manager
2011 – 2012 Annual Report 51
National Awards 2010–2011 Fellowship The Knollys Shield Award Top Student – Underwriting Major Fumiyuki Murakami, FCIP AON Reed Stenhouse Inc., Kamloops, BC Sponsor: Insurance Institute of Canada $1,500 Cash Prize & Award The Colin Atkinson Memorial Award Runner-up – Underwriting Major No recipient Facility Association Sponsor: Facility Association $750 Cash Prize & Award The James Richardson Award Top Student – Management Major Kavita Jain, FCIP Alberta Motor Association Insurance Company, Edmonton, AB Sponsor: Insurance Institute of Canada $1,500 Cash Prize & Award The Insurance Bureau of Canada Award Runner-up Student – Management Major Bineeta Ram, FCIP Wawanesa Mutual Insurance Co., Calgary, AB Sponsor: Insurance Bureau of Canada $750 Cash Prize & Award
The Centenary Excellence Award Top Student – Advanced Standing Credits James Penafiel, FCIP HIROC, Toronto, ON Sponsor: Wawanesa Mutual Insurance Company $1,000 Cash Prize & Award New-Track Fellowship Program Award Top First-Year Student – Minimum two courses required Anna McCrindell London, Ontario Sponsor: Insurance Institute of Canada $1,000 Cash Prize The Centennial Award Top Student – FCIP Ontario Anand Shastri, FCIP The Economical Insurance Group, North York, ON Sponsor: Insurance Institute of Ontario $750 Cash Prize & Award The Fellows’ Award Top Student – FCIP Toronto Anand Shastri, FCIP The Economical Insurance Group, North York, ON Sponsor: The Toronto Fellows of the CIP Society - Ontario $1,000 Cash Prize & Award
Continuing Education
The Robert Fisher Clark Award Top Student – Claims Major Wendy Lee, FCIP The Dominion, Toronto, ON Sponsor: Swiss Reinsurance Company of Canada $1,500 Cash Prize & Award
The Daphe Mullaly Award Top Student – Continuing Education François Côté, FPAA Groupe LEDOR inc., Saint-Romuald, QC Sponsor: Insurance Institute of Canada $700 Cash Prize & Plaque
The Canadian Insurance Claims Managers’ Association Award Runner-up Student – Claims Major Michelle Bourque, FCIP AXA Pacific Insurance Co., Vancouver, BC Sponsor: Canadian Insurance Claims Managers’ Association $750 Cash Prize & Award
CIP – Open Awards
The Risk and Insurance Management Society – Canada Award Top Student – Risk Management Major Karen Siemens, FCIP Intact Insurance Co., Vancouver, BC Sponsor: Risk and Insurance Management Society $1,500 Cash Prize & Award
52 Insurance Institute of Ontario
The Ralph Sketch Award Gold Prize Winner – Top Student Donna Lehmann Saskatchewan Mutual Insurance Co., Saskatoon, SK Sponsor: Lombard Canada $750 Cash Prize & Award SCM -The School of Loss Control Technology Prize Silver Prize Winner – 1st Runner-up Student Tracey Allyn Gold Insurance Corporation of BC, Nanaimo, BC Sponsor: SCM RISK Management Services Inc. $500 Cash Prize & Award
National Awards 2010–2011 Continued
CIP Bronze Prize Bronze Prize Winner – 2nd Runner-up Student Kamalarani Ganapathy The Economical Insurance Group, Ottawa, ON Sponsor: Zurich Canada $400 Cash Prize & Award The Honourable Order of the Blue Goose International Prize 3rd Runner-up Student Janice Ruth Meszaros The Co-operators, Guelph, ON Sponsor: Blue Goose International $300 Cash Prize & Award
CIP – Restricted Awards The Independent Broker Prize (formerly: Canadian Underwriting Managers’ Prize) Top Graduate – Independent Broker Robert McDonald Johnson Inc, St. John’s, NL Sponsor: Insurance Institute of Canada $300 Cash Prize & Award The Canadian Independent Adjusters’ Association Prize Top Graduate – Independent Adjuster Brian Greaves Monette May & Associates, Hamilton, ON Sponsor: CIAA $300 Cash Prize & Award The Reinsurance Research Council Prize Top Graduate -Reinsurance Amanda Lantz Farm Mutual Reinsurance, Cambridge, ON Sponsor: The Reinsurance Research Council $500 Cash Prize & Award The Canadian Board of Marine Underwriters Prize Top Graduate – Marine Major No Candidate Sponsor: CBMU $300 Cash Prize & Award
CIP - Five Completed Courses The Gerald E. Hackett Memorial Prize Top student First Five CIP Courses (based on exam results) Vaishalli Girdhar Edmonton, AB Sponsor: Crawford Adjusters Canada $375 Cash Prize & Award
CIP – First Year The Kenneth E. MacLeod Prize Best performance by a 1st year student Teddy Ferreira Toronto, ON Sponsor: State Farm Insurance Company $250 Cash Prize & Award L.L. Rooke Memorial Prize Best Performance by a 1st year student Vincent Beauchemin Intact Assurance, Montréal, QC Sponsor: Dominion of Canada General Insurance $250 Cash Prize & Award
First Year Full-time Student The Tretiak Memorial Prize Best 1st year student in Full time program Julie Waschuk Edmonton, AB Sponsor: Insurance Institute of Canada $250 Cash Prize & Award
Full-Time Commuity College The Frank Dougan Prize Top Graduate of Full-Time program Julie Waschuk Edmonton, AB Sponsor: Morris & MacKenzie Inc. $500 Cash Prize & Award
National General Insurance Essentials Prizes The Bobbie Parks Award Top Graduate Mandy Harris PEI Mutual Insurance, Charlottetown, PE Sponsor: CAIW $250 Cash Prize & Plaque Canadian Association of Insurance Womens’ Prize 1st Runner-up Paul Martinello The Economical Insurance Group, Kitchener, ON Sponsor: CAIW $175 Cash Prize & Plaque
2011 – 2012 Annual Report 53
Ontario Awards 2010–2011 FCIP
General Insurance Essentials (GIE)
The Centennial Award Top Student – FCIP Ontario Anand Shastri, FCIP The Economical Insurance Group, North York, ON Sponsor: Insurance Institute of Ontario $750 Cash Prize & Award
Top General Insurance Essentials Graduate Paul Martinello The Economical Mutual Insurance Company, Kitchener, ON Sponsor: Ontario Prize Fund $100 Cash Prize
CIP The Diamond Jubilee Award Top CIP Student Kamalarani Ganapathy The Economical Insurance Group, Ottawa, ON Sponsor: Ontario Prize Fund $500 Cash Prize & Award First Runner-up Kenneth Cheung CAA Insurance (Ontario), Toronto, ON Sponsor: Ontario Prize Fund $300 Cash Prize Second Runner-up Second Runner-up Kimberley Ann Slugg Smartcentres Management Inc., Toronto, ON Sponsor: Ontario Prize Fund $200 Cash Prize First Year CIP Renita Kai Tze Lo AON Reed Stenhouse Inc, Toronto, ON Sponsor: Ontario Prize Fund $100 Cash Prize The Doughlas N. Hurlbut Award Top Student completed first half of CIP Nathaniel McPhee Quelmec Insurance Adjusters, Ottawa, ON Sponsor: CICMA $1000 Cash Prize & Plaque
54 Insurance Institute of Ontario
CIP Society Ontario (Toronto) The Fellows’ Award Top Student – FCIP Toronto Anand Shastri, FCIP The Economical Insurance Group, North York, ON Sponsor: The Toronto Fellows of the CIP Society - Ontario $1,000 Cash Prize & Award
Ontario Chapter Awards 2010–2011 Conestoga Chapter K-W Adjusters Award Top Honours – C11 - Principles and Practices of Insurance Lauren Tollifson Wawanesa Mutual Insurance Company, Kitchener, ON Sponsor: K-W Chapter, Ontario Insurance Adjusters Association $150 Cash Prize Peter Uffleman Bursary: Top Honours – C14 - Automobile Insurance Lyne Provencher Erb and Erb Insurance Brokers Ltd., Kitchener, ON Sponsor: Canadian Independent Adjusters’ Association $150 Cash Prize Donald McKay Award Top Honours – C110 - Essentials of Loss Adjusting Mary Bonevelle, CIP The Economical Insurance Group, Guelph, ON Sponsor: Donald McKay, FCIP $150 Cash Prize Peter Vanderkoff Memorial Award Top CIP (Registered Insurance Broker) Melissa Snyder, CIP Lackner McLennan Insurance Ltd., Waterloo, ON Sponsor: Insurance Brokers’ Association of Waterloo Region $150 Cash Prize Marina Zacher Memorial Award Top Honours – C12 - Insurance on Property Lyne Provencher Erb and Erb Insurance Brokers Ltd., Kitchener, ON Sponsor: Insurance Institute of Ontario, Conestoga Chapter $150 Cash Prize Rose Bowl Award Top CIP Graduate (Minimum of 6 Honours within 7 years) Janice Ruth Meszaros, CIP The Co-operators, Guelph, Ontario Sponsor: Insurance Institute of Ontario, Conestoga Chapter. $250 Cash Prize & Rose Bowl Fellowship Prize Winner 2010-2011 Highest Honours Marks in Fellowship Program Leanna Harvey, FCIP The Economical Insurance Group, Kitchener, ON Sponsor: The Toronto Fellows of the CIP Society Ontario $1000 Cash Prize & Plaque
Instructor of the Year Award Greta Dearing, CIP The Co-operators, Guelph, Ontario Sponsor: Insurance Institute of Ontario, , Conestoga Chapter $250 Cash Prize
Hamilton/Niagara Chapter Economical Insurance Group Award Top CIP graduate Brian Greaves, CIP Monette May & Associates, Toronto, ON Sponsor: Economical Insurance $100 Cash Prize & Plaque Crawford Adjusters Canada Award Runner Up to Top CIP graduate Sindy Houle, CIP Uniban Canada Inc., Kitchener ON Sponsor: Crawford Adjusters Canada $75 Cash Prize & Plaque Ontario Insurance Adjusters Association Award (Hamilton Chapter) Top FCIP graduate Jeffery McClymont, FCIP The Dominion, Oakville ON Sponsor: Ontario Insurance Adjusters Association – Hamilton Chapter $500 Cash Prize & Plaque The David McLauchlan Memorial Award Community Involvement Dan Lawrie Dan Lawrie Insurance Brokers, Hamilton ON Sponsor: Crawford Adjusters Canada Plaque The Clannad Award Instructor of the Year Christine Lanigan Aviva Canada Inc., Hamilton ON Sponsor: Insurance Institute of Ontario, Hamilton/Niagara Chapter Plaque
Kawartha/Durham Chapter Top Fellow Graduate Deborah Moore, FCIP Intact Insurance Company, Ajax, ON Sponsor: OIAA – Kawartha-Durham Chapter Cash Prize & Plaque
2011 – 2012 Annual Report 55
Ontario Chapter Awards 2010–2011 Continued Top CIP Graduate Candace Cleary, CIP Crawford & Company (Canada) Inc., Toronto, ON Sponsor: Farmers’ Mutual Insurance Company (Lindsay) Cash Prize & Plaque Top CIP In-Class Student Nina Sethi Aviva Canada Inc., Scarborough, ON Sponsor: Bryson & Associates Insurance Brokers Ltd. Cash Prize & Plaque
Ottawa Chapter Top Local GIE Student Nicole Merrill Encon Group, Ottawa, ON Sponsor: Crawford & Company $150 Cash Award
Jack Farquhar Memorial Award Top Local CIP Graduate Kamalarani Ganapathy, CIP(Hons) The Economical Ins. Group, Ottawa, ON Sponsor: The Encon Group $500 Cash Prize Diamond Jubilee Award Top Ontario CIP Graduate Kamalarani Ganapathy, CIP(Hons) The Economical Ins. Group, Ottawa, ON Sponsor: Insurance Institute of Ontario $500 Cash Prize & Plaque CIP Bronze Prize 2nd Runner-up CIP Graduate in Canada Kamalarani Ganapathy, CIP(Hons) The Economical Ins. Group, Ottawa, ON Sponsor: Zurich Canada $500 Cash Prize
David W. Peeling Memorial Award Top Local First Year Student in the CIP Program John Hay Quelmec Insurance Adjusters, Ottawa, ON Sponsor: Insurance Institute of Ontario, Ottawa Chapter $100 Cash Prize & Trophy
Top Local Student in the First Year of the New FCIP Program Talia Rosenberg, CIP Belairdirect, Ottawa, ON Sponsor: Canadian Insurance Claims Managers Assoc. Ottawa Chapter $200 Cash Prize
Bryce Renwick Memorial Award Top CIP Student on completion of 1st 5-CIP courses Nathaniel McPhee Quelmec Loss Adjusters, Ottawa, ON Sponsor: Economical Insurance Group $700 Cash Prize
The ENCON Award Top Local FCIP Graduate James Scharf, FCIP Intact Insurance Sponsor: Encon Group Inc., Ottawa, ON $1,000 Cash Prize
Douglas N. Hurlbut Award Top CIP Student in Ontario on completion of 1st 5 CIP courses Nathaniel McPhee Quelmec Loss Adjusters, Ottawa, ON Sponsor: Canadian Insurance Claims Managers Assoc. Toronto Chapter $300 Cash Prize & Plaque
Instructor of the Year Paul Wanamaker, FCIP, CRM Wawanesa Mutual Ins., Ottawa, ON Sponsor: Insurance Institute of Ontario, Ottawa Chapter $500 Cash Prize
1st Runner-up to the Top CIP Graduate Eva Poznanski, CIP Belairdirect, Ottawa, ON Sponsor: Canadian Insurance Claims Managers Assoc. Ottawa Chapter $300 Cash Prize 2nd Runner-up to the Top CIP Graduate Tanya Beauchamp, CIP Encon Group Inc., Ottawa, ON Sponsor: Ottawa Valley Adjusters Association $200 Cash Prize
56 Insurance Institute of Ontario
Southwestern Ontario Chapter John A. Russell Memorial Award Top CIP Graduate Tara VanRuymbeke, CIP Intact Insurance Company, London, ON Sponsor: London Field Representatives’ Association $200 Cash Prize & Plaque Yvonne Hobbins Award Top FCIP Graduate Michael Risi, FCIP Intact Insurance Company, London, ON Sponsors: Society of Fellows & London Field Representatives’ Association $300 Cash Prize & Plaque
Evening Class Instructors 2010–2011 Alaimo, L. John, FCIP Alexander, Camille, FCIP Alexander, Veronika, CIP Allan, Matthew, CIP Allen, Tracy, CIP Almeida, Renata, CIP Angellotti, Nick Atkinson, Bonnie, FCIP Banks, Cedric, CIP Banks, T. Randall, FCIP Barlow, Peter, FCIP Bilik, Alex, FCIP Bishop, Neil, FCIP Blackmore, Maria, FCIP Brady, Kailey, CIP Bray, Kim, FCIP Brouwers, Jacqueline, CIP Brown, Douglas, CIP Buch, Daniel, CIP Cain, Monica, CIP Cameron, Becky, FCIP Campbell, David, FCIP Cekuta, Mark, CIP Chan, Anthony, FCIP Chan, Keith, FCIP Clare (D’Amico), Melanie, FCIP Cleary, Shelagh, FCIP Cook, Barry, CIP Craven, Ryan, CIP Crawford, Margaret, FCIP Curtis, Dorothy, CIP Cybulski, Jason, FCIP Dance, Wendy, CIP Daniels, Crispin, FCIP Dass, Amanda, CIP Davies, Robert Davy, Colin, CIP Dearing, Greta, CIP Desai, Jagruti, CIP Dobszewicz, Kerri, CIP Doyle, Sean, CIP D’Souza, Clinton, CIP Duffy, Carol, CIP Dyson, Keith, CIP Edasi, Susan, CIP Edisbury, Linda, CIP Eso, Tracy, CIP Evangelista, G (Joe), CIP Fernandes, Eliana, CIP Fioravanti, Anne, CIP Gardiner, Christina (Tina), CIP Garvey, Paul, FCIP Gooder, D. Jane, CIP
Gould, David, FCIP Greenidge, Sharon, CIP Gutzeit, Natalie, CIP Hobbs, Lloyd, CIP Hong, Janny, FCIP Hornby, Cynthia, CIP Hughes, Diane, CIP Jones, Sylvie, CIP Joseph, Sherwin, FCIP Joshi, Rajiv, FCIP Joshua, Maria, FCIP Lackey, Anthony, FCIP Lanigan, Christine, CIP Leblanc, Nicole, CIP Lees, Kristine, CIP Leitch, Calla, CIP Lejnieks, Brian, FCIP Lord Sr, Wayne, FCIP Lurch, Francis, FCIP MacCharles, Kimberly, CIP Mahamoodally, Nooranee, FCIP Manning, Dwain, CIP Manske, Julie, CIP Martin, Mary, FCIP Mascarenhas, Gavin, CIP Mastrangeli, Enrico, FCIP Matheson, Glenn, CIP Matthews, Callie, CIP McAndrew, Bill Mccahill, Patricia, FCIP McCracken, Ronald, CIP McDougall-Brady, Yvonne, CIP McGovern, Loni, CIP McKeag, Kevin, FCIP McMullen, Scott, FCIP Medeiros, Susan, FCIP Medeiros, Francisco, CIP Mody, Raj, CIP Mustafa, Dino, FCIP Noronha, Terence, FCIP O’Hara, Katherine, CIP Osti, Adrian, FCIP O’Sullivan, Amy, CIP Oxford, Glen, FCIP Palalas, Annette, CIP Panzica, Bruno, CIP Parachoniak, Nick Parkinson, Carey, CIP Patterson, Anne-Marie, CIP Pearl, Alan, FCIP Pearson, Robert, FCIP Perry, Jonathan, FCIP Peters, Eduard, CIP
Phipps, Robert, CIP Planert, Glenn, FCIP Ramalho, Paul, CIP Risi, Michael, FCIP Rodriquez, Dianne, CIP Rogers, Philip, FCIP Russell, Jenet, FCIP Rutledge, Madeleine, CIP Schmidt, Christopher, CIP Scholcz, Thomas, FCIP Schostak, Ray, FCIP Scullion, Henry, FCIP Senior, Christine, CIP Shaver, Barbara, FCIP Shuryn, Michael, FCIP Singh, Kami, CIP Sinha, Ronita, CIP Spagat, Elliott, CIP Subryan, Cecelia, FCIP Sullivan, Terri, CIP Suski, Allison, CIP Sutton, Shelley, CIP Sweeting, Barry, FCIP Swift, Mosann, CIP Thorn, Russel, FCIP Ting, Warren, FCIP Todd, Victoria, FCIP Virley, Jennifer, FCIP Wallace, Wayne, CIP Wanamaker, Paul, FCIP Watson, Larry, CIP Whibley, Michael, FCIP Whitehouse, Violet, CIP Yott, Cindy, CIP Zadorozniak, Shelly, CIP
2011 – 2012 Annual Report 57
Graduating Fellows (FCIP) 2010–2011 FCIP With Honours Chamberland, Jocelyn Anne Lurette, Leann Penafiel, James Arthur Shastri, Anand V. FCIP Agius, Daria Marie Ahmad, Faraz Balasooriya, Malin Bashi, Ziad Breault, Patricia Marie Brown, Roxane Callaghan, Meghan Sharon Czerepak, Elizabeth Dakli, Ajkuna D’Amico, Christina D’Arcey, Tracy A DiNardo Steele, Daiana Dorfman, Oxana Dorismond, Joelle Drumonde, Richard Dunning, Carrie Lynn Dutot, Jean Fernandez, Joseph Bonoventure Foss, Jamie Harper, Jennifer Susan Harvey, Leanna Winnifred Jackson, Leon Jackson, Valda Teresa Janzen, Peter Jurczak, Magda Keefer, Christina
58 Insurance Institute of Ontario
Khan, Anisha Khan, Shahkar Hasan Langford, Douglas Law, Kaitlyn Lee, Lucy Lee, Wendy Wing Sum Leiper, Andrew Liang, Shuang Lurch, Francis Luttrell, Stephanie Leanne Lynch, Stacey Mackenzie, Lindsay Maiuri, Peter J Maksan, Ann Marie Mann, Navjot Markell, Greg McClymont, Jeffery T McLean, Jaclyn Denise McWatt, Timothy I Meyer, Gregory William Middleton, Bradley John Middleton, Brandon George Moore, Deborah Ann Mustafa, Dino Myer, Christopher Neil Nadesalingham, Gayanthini Nguyen, Mai (Cindy) Nichols, Philip Anthony Nunes, Raquel Paniccia, Mike Pankratov, Kirill Policelli, Cheryl Pretto, Tyler Sergio Qaiser, Umair Muhammad Rachiotis, George
Ricci, Krista Risi, Michael Joseph Rispoli, Stefanie Rudnicki, Amanda Scharf, James W Scherer, Richard Sealy, Beverly Sibanda, Jacquie Sieuraj, Bassmatie Merlini Smith, Jeffrey Arthur Stuckey, Suzanne Corissa Swanepoel, Liezle Tam, Ada Ho Wai Taylor, Lorraine E Thawer, Nimira Thompson, Crystal Van Allen, Sarah Van den Berg, Catherine Anne Vinluan, Mavisly Virdee, Amar Kaur Westermann, Tony Whibley, Michael Wilkinson, Michael Wilkinson, Stuart Xi, Cloris Yung, Jenny C Y Zajczenko, Michael Zinken, Craig Jonathan
Graduating Chartered Insurance Professionals (CIP) 2010–2011 CIP With Honours Ganapathy, Kamalarani Lo, Renita Kai Tze Mathew, Alex Meszaros, Janice Ruth Pottle, Stephen Swanick, Julie CIP Abraham, Agnes Abraham, Caitlin Patricia Abreo, Tania Agriesti, Juliana Ah Yun Ko, Annick Ahmed, Moeed Aldred, Patricia Marie Alijohn, Andy Allison, Matthew Bruce Almeida, Shelley G Anderson, Crystal Lynn Antkowiak, Camila Arenas, Joanne Assenza, Rosa Attard, Maria Attardo, Debbie Au, Angeline Au, Cindy Au, Ivan Babco*ck, Andrew Bain, Celine Barber, Corinne Barradas, Tim Edward Beaney, Karen Beauchamp, Dan Beauchamp, Tanya Bell, Alison Benham, Jenn Laurie Bentley, Ryan William Bhana, Reena Bhatia, Ranjit Bielby, Jeff Glenn Bince, Cecilia Canlas Black, Hailey Bodnaruk, Kathleen Bogaert, April Lynn Bold, Tseelee Bonin-Torres, Andrea Bonomo, Brenda Marie
Boucher, Trycia Lois Bourgeois, Michael Bouroukis, Dean Peter Bousfield, Linda M. Bradley, Stephen John Brown, John Brown, Nancy Bryan, Heather Shawn Buchinger, Nicole Bull, Tara Lynn Burrell, Lenford Busch, Stephanie Lisa Bushey, Jonathan Bussel, Svetlana Camilli, Joe Capogna, Mike Carnochan, Steve Case, Michela Daniela Caswell, Anita Ceglowska, Elwira Chai, Judi Chan, Serena Chan, Yuen Wing Winnie Chandra, Taramattee Chapman, William Cheesman, Jennah Marie Chin Sang, May Lin Chow, Sara Chowdhary, Rippan Chun, Su Young Chung, Allen Chi-Ho Cina, Frank Clark, Rob Cleary, Candace Quinn co*ckburn, Jason Colehouse, Scott Christopher Copland, Marc E Cornacchia, Luciano Cosburn, Phil Craig, Ryan Daniel Craig, Shannon Leigh-Anne Crisp, Matt Cronk, Jeff Cumming, Joseph Stewart Dale, Monica Marie Dalvi, Saquib A Dance, Wendy Lynn David, Eva Davies, Holly L. D’Cruz, Melanie
De Freitas, Michael de Maria y Campos, Michael De Sario, Laura-Lee De Silver, Maria Connie Decunha, Kimberley Irene Deeley, Jonna DeMeo, Gary Desai, Dushyant Desai, Grishma Desai, Jagruti Desai, Krupabahen Descoteaux, Karly Devorski, Dana Marie Dhindsa, Kamaljit Kaur Dhir, Victor K. Diletti, Michelle Ditner, Amy Do, Justin Docker, Annemarie Krystyna Dowe, Shannon Downham, Jennifer E Duncan, Amanda Lois Dupon, Kathleen Duquette, Michelle DuWors, Caroline A. Edwards, Johanna Einarson, Randie Elliott, Adam Elliott, Stacy Epp, Mike Douglas fa*ggiani, Edgardo Faw, Sue Ann Fedoruk, Craig Ferguson, Melissa Fernando, Phylindra Fiddler, Dan C. Fischer, Johanna Mary Eva Flear, Tina Foley, Danielle Forbes, Alim Foster, Joshua Benjamin Fredericks, Nadira Fung, Ivo Fung, Robert Gagnon, Todd Adam Garcia Bendamio, Juan Ronald Georgeson, Gavin Giesler, Chris Gill, Kiranjit Gilpin, Karen Sue
2011 – 2012 Annual Report 59
Graduating Chartered Insurance Professionals (CIP) 2010–2011 Continued
Gilpin, Marcia Gingras, Ray Glahs, Ryan W Godden, Andrew Goel, Rohit Golshan, Ladan Gomes, Monica Gorley, Christine Gowdy, Judy Lynn Grandine, Anna Karissa Gray, Novia Greaves, Brian Patrick Greb, Jeff John Green, Ryan Greene, Erin Grenier-Dewar, Valerie Gunn, Debra Halfyard, Allison Hall-de Groot, Joanne Hamilton, Sheron Hanley, Barbara Lynn Hanna, Christine Helen Harper, Deborah Hartmann, Jennifer Heelis, Ryan Henderson, Cheryl A. Henry, Allison Henry, Dennard A. Hessel, Amanda Leigh Heuts, Emily Mary Louise Hibbert, Frances Hiller, Jennifer Hillier, Jennifer L Hogg, Jennifer Holman, Jennifer Holmes, Robert Stanford Hopper, Susan D Hothy, Bashir Houle, Sindy Hrycyshyn, Dawn Lauren Huen, Wang Yung Hume, Gillian Hung, Gabriel Huynh, Diep Ngoc Huynh, Nghi Irwin, Karen Iype, Jyothi A. Jackson, Mark Anthony Doan James, Jaison Jani, Tejas Janki, Sookram Javier, Shirlyn Jennings, Christopher Lang Jensen, Carrie Jessop, Aimee Jewett, Tom
60 Insurance Institute of Ontario
Jiao, Carrie Jonayon, Joanne Joudry, Cheryl L Kaczmarek, Michelle Lynn Kahai, Brijinder Kamberovic, Andrijana Kearsey, Jennifer Rosemary Kelland, Christine Khan, Imam Khashei, Shideh Kibsey, Kristopher Martin Kihut, Sherry Knifton, Rebecca Lynn Koblik, Troy Kool, Andrea Koopmans, Jackie Kottoor, Sujil Koubar, Mohamad Koupaki, Thierry Krisza, Joanna Kublek, Sue Lacroix, Christine Laidlaw, Clifton Thomas LaLonde, Andrea Lamb, Tara Lannin, Tracey Michelle Lantz, Amanda Jean Larkin, Anita Laskey, Courtney Laurin, Adele Lee-Rotstein, Christina LeFresne, Jonathan Ellis Lessard-Webb, Tara Lee Lynette Lewandowski, Milena Li Chee Ming, Stephane Liao, Jinrui (Joyce) Lillico, Jill Patricia Lindsay, David Liu, Fee Yun Liu, Victoria Long, Tracey Louhing, Carlene Luciani, Stephanie Luk, Wei Yu (Tammy) Lumsden, Elaine Lund, Kathryn MacCharles, Kimberly Machado, Katherine MacLean, Tanya Maharaj, Tricia N Mahmood, Abida Naheed Mai, Phuong Vy Maison, John Maldonado, Francisco Jose Mali, Jon Manning, Kari
Mapara, Karim Markov, Sandra Marshall, Tiffany MJ Martin, Teresa Kim Marto, Teresa Elizabeth Martone, Diane Louise McCallum, Everett McConkey, Mark Owen McCool, Catherine McLean, Sarah McLellan, Ian G. McManus, Thomas Peter McMurray, Angela McNeill, Michael Medeiros, Erin Mehdi, Syed Ali Meikle, Alison Jean Melo, Chiqui Cordero Methven, Christine E Meyer, Leendert John Milne, Shawna Mohammed, Shivonne Liza Mohan, Indu Mollard, Andrew Robert Morris, Stephanie Moulds-Silver, Ann Mulvey, Caroline Munyanyi, Innocent Murrant, Michael Robert Neufeld, Peter D Neville, Jennifer Nevins-Selvadurai, Ann Newbigging, Janet Collen Newman, Jeremy Calvin Ngoy, Emily Ly Nicholson, Sandie Noble, Lee Noman, Saima Noorhassan, Tariq Anthony Nye, Michael Godwin O’Brien, Brandon O’Keefe, Kelly Ongpauco, Ellen Osborne, Eric J. Overgaard, Helle Mai Packowski, Hannah Pal, Rahul Dev Palladino, Erika Pallas, Kristina Palma, Hector Palmer, Richard Nicholas Pan, Sisi Paras, Ayesa Patil, Prakash Patterson, Steven Patterson, Vashauna Sherrena
Graduating Chartered Insurance Professionals (CIP) 2010–2011 Continued
Pavlova, Iryna Pawley, Devyn Celeste Pearsall, Laura Penstone, Dave Allen Pereira, Kayla Pereira, Richard Paul Persaud, Cheryl P Philips, Maria Pinder, R. (Lexy) Alexandria Pirvut, Gianny Pitu, Dumitru Florin Plahouras, Ken Polgar, Eva K. Pommainville, Nicole Ponton, Jason Stewart Poort, Matthew John Poznanski, Eva Christina Presutti, Karen Pukas, Maria Qin, Chuang Quartarone, Joseph Rabbani, Nausheen Randle, Jessica A Rashid, Mohammad Sami Raymond, Bijal Readhead, Chris Redditt, Katerina Redman, Laura Megan Reis, Ryan Resh, Kavoot Rice, Michelle Richardson, Patrick Rixon, Kelli Jai Rizzo, Irene Elisabeth Roach, Denise Patricia Roberts, Stephanie Melissa Robinson, Jason Rohan Rochard, Lorraine Rogojinaru, Sorin Rojas-Gahona, Francisco Rolfe, Chris Rupcic, Nancy Rutley, Julia Lynne Rwambiwa, Arthur Sabharwal, Harjot Sabourin, Nicole Sahota, Jaswinder Saini, Susharth Salas, Beatrice Salter, Thomas J Sanichar, Naresh Santana, Dean Schaafsma, Bryan Scheffel, Lyndsey Anne Schuknecht, Krista Seager, Mallory E
Seyler, Aaron Jeffrey Shaath, Loai Ramadan Shannon, Sunni Sharifi, Frozan Sheldon, Justin Daniel Sheppard, Julie Sherrard, Rhu Shusterman, Spencer Siller, Peter Silva, Kevin J Sitnikova, Anna Smith, Jennifer Smith, Maureen Theresa Snyder, Melissa A. Spasic, Jelena Spencer, Karen Spidalieri, Frank Spina, Garrett Stallan, Sarah Francis Stodulka, David J Stokes, Susan Strokan, Katherine Stutzmann, Michelle Sunesen, Kirsten Taborda, Rui Claudio Takeda, Nina Tam, Jacqueline Hau Chi Taylor, Kelsey Thorne, Cecile Roderick Timofte, Irina Tompkins, Ashley Towers, Natasha Townsend, Lindsay-Anne Truong, Ha Tseng, Vicki K Turner, Lisa Ung, Ly Van Eyk, Deborah Ann Van Zant, Robyn Vangelisti, Elizabeth Anne VanRuymbeke, Tara Jean Vasquez Lara, Mauricio Veghely, Tunde Vetter, Lisa A. Vickers, Kyle A Vidal, Gertrude Vincent, Suzanne Wade, Tim Walker, Brenda Walthrus, Fabian Ward, Wendy Watson, Wendy Lee Webb, Pamela E Wells, David Welner, Donna S West, Robert Gavin
Williams, Jason M Wisniewski, Renee Witney, Jillian A Wohlfahrt, Derrick Robert Wong, Katie Wood, Nancy M Yau, Dennis Young, Jennifer D. Yuan, Wendy Zai, Stephen Zarouk, Fareeka Zheng, Feng Zhou, Robin Rong
2011 – 2012 Annual Report 61
Graduating General Insurance Essentials Students (GIE) 2010–2011 GIE Abbott, Cathy Agbi, Vivienne Odhnibe Akhtar, Aamir Ansell, Stephanie Bailey, Jacqueline Bakker, Julia Beaton, Nick Blumentrath, Michelle Bohnert, Jessica Michelle Burke, Amanda Cal, Julie Caradonna, Krystal Cartwright, Lindsay Chesney, Bill Thomas Dalton, Robert Dell, Stephanie Dhulipala, Venkata Dick, Elizabeth A. Down, Christopher Duclos, Stephanie Dunkley, Jessica Feltz, Douglas Ray Feng, Lena Fernandes, Victor Fletcher, Sarah Gajewski, Mark Gaudio, Stephen Glofcheskie, Dianne C. Griffith, Margot Gross, Steven C. Gudgeon, Chris G. Hacko, Brian Halfyard, Jon Hill, Jonathan Hisco*cks, Grant Housworth, Danielle Hummel, John Iwinski, Martin Jennings, Gregory Jessup, Paulette A. Jiang, Cindy Jodhani, Dhara Johnson, Ryan Gilbert
62 Insurance Institute of Ontario
Kashyap, Ritu Bala Kendall, Bryan Khandwala, Mariam Kittmer, Trevor Krupilnicki, Tanya Labonte, Marcel Lai, Christine Lally, Jaspinder Lerner-Klein, Maryana Li, Manyuan (Mary) Liddle, Craig Loft, Michelle Lovell, Barbara A. Martinello, Paul J. Marziali, Sara McDonald, Tracey McKendry, Lena McLaney, Grant McLeod, Heather E. McWhirter, Zachary Medina, Rachell Merrill, Nicole Pauline Mielke, Jill Muthi, Liubita Muthiah, Kannan Nagapetian, Irene Nielsen, Carol J. Oluoch, Perpetua Adoyo Park, Jin Su Parker, Sheldon Parks, Lucas Parsons, Carrie-Anne Marie Rizovska-Spasik, Sandra Ryan, Jannessa Alyse Sansom, Vaughan Schiepan, Jessica Scott, Brent Arthur Nelson Seddon, Michelle Andrea Shoulders, D. James Sideris, George Singh Bhatia, Sukhinderpal Smith, Dempsey Smolders, Francina Spence, Meagan Stark, Alexandra
Stark, Kenneth Stephen, Craig Stover, Craig Taylor, Keirstin Kathleen Thomas, Dianne Thompson, Jamie Trapman-Guthro, Valerie Elizabeth Vilar, Maria C. Wagner, Kazmer Warren, Sarah Widerska, Joanna Magdalena Wijaya, Saret Wilson, William Zekirov, Elvis Zhang, Zhenjiang Zhang, Shu Zhou, Yini (Elaine)
Past Presidents 1899 - 1900
J.J. Kenny
Western
1990 - 1901
H.Sutherland
Equity Life
1901 - 1902
John B. Laidlaw
Norwich Union
1902 - 1903
T. Bradshaw
Imperial Life
1903 - 1904
P.H. Sims
British America
1904 - 1905
F. Sanderson
Canada Life
1905 - 1906
John B. Laidlaw
Norwich Union
1906 - 1907
P.C.H. Papps
Manufacturers Life
1907 - 1908
E. Williams
Imperial Guarantee and Accident
1908 - 1909
L. Goldman
North American
1901 - 1910
E.F. Garrow
British America
1910 - 1911
W.C. MacDonald
Confederation Life
1911 - 1912
Alfred Wright
London and Lancashire
1912 - 1913
J.K. Pickett
Imperial Life
1913 - 1914
G.P. Payne
C.F.U.A.
1914 - 1915
W.H. Hall
Canadian Surety
1915 - 1916
George B. Woods
Continental Life
1916 - 1917
A.E. Blogg
London and Lancashire
1917 - 1918
H.C. Coz
Canada Life
1918 - 1920
H.W. Crossin
Employers’ Liability
1920 - 1921
J.B. McKechnie
Manufacturers Life
1921 - 1922
A.H. Rodgers
Messrs. Brandon, Rodgers Ltd.
1922 - 1923
G. Cecil Moore
Imperial Life
1923 - 1924
H.C. Wright
Zurich General
1924 - 1925
W.A.P. Wood
Canada Life
1925 - 1926
R.L. Jones
C.F.U.A.
1926 - 1927
T.A. Dark
Excelsior Life
1927 - 1928
R.L. Stailing
Sun Insurance
1928 - 1929
V. Evan Gay
C.C.U.
1929 - 1930
H.R. Stephenson
Crown Life
1930 - 1931
A.W. Goddard
C.F.U.A.
1931 - 1933
W.H. Burgess
Canadian Surety
1933 - 1934
L.K. File
Canadian Life
1934 - 1935
W.R. Houghton, F.I.I.C.
London & Lancashire
1935 - 1936
J.H. Lithgow
Manufacturers Life
1936 - 1938
J.H. Riddel, F.I.I.C.
Eagle Star
1938 - 1940
C.E. Sword, F.I.I.C.
Union of Canton
1940 - 1941
J.B. Alexander, F.I.I.C.
Canadian Surety
1941 - 1942
John Fanning
Employers’ Liability
2011 – 2012 Annual Report 63
Past Presidents Continued
1942 - 1945
W.C. Butler, F.I.I.C.
Pearl
1945 - 1949
N.J. Ross, F.I.I.C.
Union of Canton
1949 - 1953
Norman Bethune, F.I.I.C.
Home Insurance
1953 - 1954
A.J. Mylrea, F.I.I.C.
Reed, Shaw & McNaught
1954 - 1955
T.H. Bell, F.I.I.C.
General Accident
1955 - 1956
George F. Burne, F.I.I.C.
London & Lancashire
1956 - 1957
L.L. Lewis, F.I.I.C.
Springfield
1957 - 1958
W.F. Spry, F.I.I.C.
Canadian General
1958 - 1959
R.M. Sketch, F.I.i.C.
Phoenix
1959 - 1960
L.L. Rooke, F.I.I.C.
Dominion of Canada
1960 - 1961
R.P. Simpson, F.I.I.C.
Sun Insurance
1961 - 1962
Peter Armour
Armour, Boswell
1962 - 1963
F.W. Bailey, A.I.I.C.
Western
1963 - 1964
T.N. Johnson, F.C.I.I.
Pearl
1964 - 1965
Sidney Gordon, F.I.I.C.
Sterling Offices
1965 - 1966
A.E. Williams, F.I.I.C., CLA
A.E. Williams & Co. Ltd.
1966 - 1967
J.F. Caird, F.I.I.C.
Eagle Star
1967 - 1968
S.W. Duck, F.I.I.C.
Great American
1968 - 1969
H.K. Ballantyne
Canadian Reinsurance
1969 - 1970
J.J. Choate
Aetna Casualty
1970 - 1971
H. G. Livingstone, F.C.I.I.
Perth
1971 - 1972
Ridley Williams, A.I.I.C.
Underwriters Adjustment
1972 - 1973
R.J. McKee, F.I.I.C.
McKee Insurance
1973 - 1974
Richard M. Willemsen, BA, F.I.I.C.
Sterling Offices
1974 - 1975
F.G. Elliott, F.I.I.C.
Dominion of Canada
1975 - 1976
J. Campbell
Norwich Union
1976 - 1977
Alan A. Horsford, BA, (Hons), F.C.I.I.
Royal Insurance Canada
1977 - 1978
W.E. Toyne, F.I.I.C.
Tomenson, Saunders, Whitehead
1978 - 1979
John C. McArthur, F.I.I.C.
Safeco Insurance
1979 - 1980
L.S. Croth, F.I.I.C.
L.S. Croth & Co. Ltd.
1980 - 1981
Harry J. Saunders, F.I.I.C.
Zurich Insurance Co.
1981 - 1982
D.M. Batten, F.I.I.C., F.C.I.Arb.
Mercantile & General Reinsurance Co.
1982 - 1983
John E. Lowes, BA, F.I.I.C., CIB (Ont)
Irwin Sargent & Lowes
1983 - 1984
Gordon A. Chellew, BA, A.I.I.C.
Crum & Forster of Canada Ltd.
1984 - 1985
Douglas G. Craib, F.I.I.C.
Prudential Assurance Co. Ltd.
1985 - 1986
John Ingram, A.I.I.C.
A.E. Williams & Co. Ltd.
1986 - 1987
Ian P. Emblin, F.C.I.I.
Great Lakes Reinsurance Company
1987 - 1988
Arthur W. Despard, F.I.I.C., CRM
Reed Stenhouse Ltd.
1988 - 1989
Kenneth G. Harris, F.C.I.I.
Commercial Union Assurance Co. of Canada
64 Insurance Institute of Ontario
Past Presidents Continued
1989 - 1990
Philip H. Cook, MBA, F.I.I.C.
Focus Group Inc.
1990 - 1991
Les G. Burns, F.I.I.C.
Underwriters Adjustment
1991 - 1992
Judy Maddocks, A.I.I.C.
Royal Insurance Co.
1992 - 1993
Gerald A. Wolfe, Jr., BA, F.I.I.C.
General Reinsurance Corporation
1993 - 1994
Ian MacKinnon, F.I.I.C.
Informco Inc.
1994 - 1995
Andreas Schwartze, MBA, F.I.I.C.
Metropole Insurance Marketing Int’l. Inc
1995 - 1996
Brian Croft, F.I.I.C.
Zurich Canada
1996 - 1997
Patrick McFadden, BAdm, F.I.I.C., CFE
Quelmec Insurance Adjusters (1987) Ltd.
1997 - 1998
Janice Reiner, F.I.I.C.
The Co-operators General Insurance
1998 - 1999
Stuart Kistruck, CIP
Pilot Insurance Company
1999 - 2001
David Simpson, MBA, FCIP
State Farm Insurance Companies
2001 - 2002
Sharon Bridge, BA, FCIP
State Farm Insurance Companies
2002 - 2003
H. Ross Totten, CCIB, FCIP
Totten Insurance Group Inc.
2003 - 2004
Patrick King, FLMI, CIP
Alea Canada
2004 - 2005
Paul Green, BA, FCIP
Royal & SunAlliance Insurance Company
2005 - 2006
J.R. Tisdale, MBA, FCIP, CRM
Pembridge Insurance Company
2006 - 2007
Paul W. Féron, CIP
SCM Adjusters Canada Ltd.
2007 - 2008
Natalie Dupuis, CIP
RBC Insurance
2008 - 2009
Bruce Pearson, FCIP
Pearson-Dunn Insurance & Financial Services Inc.
2009 - 2010
André Fredette, BA, FCIP
Caisse Centrale de Réassurance (CCR)
2010 - 2011
Carlos Rodrigues, MBA, CMA, FCIP
North Waterloo Farmers Mutual Ins. Company
2011 - 2012
Paul Martin, CIP
RRJ Insurance Group
2011 – 2012 Annual Report 65
Institute Staff Insurance Institute of Ontario 18 King Street East, 16th Floor Toronto, Ontario M5C 1C4 Hours: Mon. - Fri. 8 a.m. - 5 p.m. Phone: (416) 362-8586 Fax: (416) 362-1126 Internet address: www.insuranceinstitute.ca E-mail address: [emailprotected] Fax: (416) 362-1126 Exam Registrations Fax: (416) 362-8081 Administration, Seminar & In-class Registrations
Members of Staff and Departments Peter Hohman, MBA, FCIP, ICD.D General Manager Michael Divjak, BComm, FCIP, CRM Vice President, Operations Dawna Matton, BA, FCIP Senior Director, Ontario Angela Murray, BComm, CMA Director, Finance Ted Hellyer, FCIP, CRM Vice President, Programs Neil Toffick, MEd, BA, CIP Registrar and Senior Director, Examinations Rachel Cultess Manager, Customer Service Darlene Hastings Executive Assistant Livia Tersigni IIO Manager, GTA Tammye A. Daniels, BA Marketing Specialist Tracy Bodnar Events Coordinator Nancy Rivera Education Coordinator/Seminars Beverly Lewis-Hunte, BA Education Coordinator/CIP Michelle Seddon Education Administrator - Agent Licensing (OTL) Heather Tanner Administrative Support
66 Insurance Institute of Ontario
Chapter Staff Cambrian Shield Chapter Contact: Peter Hood, CIP (416) 362-8586, ext. 2296 Fax: (416) 362-8081 E-mail: [emailprotected] Conestoga Chapter Contact: Heather Graham (519) 579-0184 Fax: (519) 579-1692 E-mail: [emailprotected] Hamilton/Niagara Chapter Contact: Dawn Cant-Elliott, FCIP, CAIB (905) 574-1820 Fax: (905) 574-8457 E-mail: [emailprotected] Kawartha/Durham Chapter Contact: Robert Munford, BA, CIP (416) 362-8586, ext. 2296 Fax: (416) 362-8081 E-mail: [emailprotected] Ottawa Chapter Contact: Ellen Legault, FCIP (613) 722-7870 Fax: (613) 722-3544 E-mail: [emailprotected] Southwestern Ontario Chapter Contact: Wendy Barbour, FCIP (519) 432-3666 Fax: (519) 432-5919 E-mail: [emailprotected] Customer Relationship Managers Peter Hood, CIP Robert Munford, BA, CIP
Ontario Student Registrations 2008–2012 CIP Ontario Registrations 5 years at a glance 2008 2009 2010 2011 2012
12,000 – 11,000 –
= = = = =
8,625 8,779 9,131 9390 9,456
FCIP Ontario Registrations 5 years at a glance
1,300 –
10,000 –
1,200 –
9,000 –
1,100 –
8,000 –
1,000 –
7,000 –
900 –
6,000 –
800 –
5,000
700 2008
2009
2010
2011
2012
2008 2009 2010 2011 2012
1,400 –
2008
2009
2010
2011
= 1,299 = 1,007 = 916 = 816 = 852
2012
2011 – 2012 Annual Report 67
PROFESSIONAL DESIGNATIONS Chartered Insurance Professional (CIP) Program Fellow Chartered Insurance Professional (FCIP) Program CERTIFICATE PROGRAMS General Insurance Essentials (GIE) Program Rehabilitation Benefits Administration Program KNOWLEDGE & SKILLS DEVELOPMENT Insurance/Technical Business/Management Interpersonal/Communications LICENSING & CE CREDITS Life/Accident & Sickness (LLQP) Agents and Brokers Independent Adjusters Continuing Education Credits
Insurance Institute of Ontario 18 King Street East, 16th Floor Toronto, ON M5C 1C4 Toll-free: 1.866.362.8585 Phone: 416.362.8586 Fax: 416.362.1126 www.insuranceinstitute.ca [emailprotected]
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